Mercedes-Benz of Little Rock - Service Center

I have had the worst experience with dealing with little rock Mercedes Benz Service department I own a Mercedes for over 35 years it make me want to stop buying a Mercedes because you can not get good servi rock Mercedes Benz Service department I own a Mercedes for over 35 years it make me want to stop buying a Mercedes because you can not get good service! Because they don’t return call You have to keep calling to find out what’s going on with your car or you have to hit *67 to get someone on the line to speak to a service tech really don’t like this type of service! So it makes you not want to buy a Mercedes because you have to deal with this type of service! More

I've been a loyal, satisfied customer since 1998 and the service I received today from Jeremiah Brown was everything I have come to expect from Mercedes-Benz of Little Rock. When I had a minor warranty issu service I received today from Jeremiah Brown was everything I have come to expect from Mercedes-Benz of Little Rock. When I had a minor warranty issue I brought it to Jeremiah's attention and he was empathetic, attentive and anxious to make things right. He made me feel not only that the dealership valued my business but that my satisfaction was a top priority. Thank you, Jeremiah Brown, for your devotion to excellent customer service! More

Exceeded our expectations after looking for nearly 2 months for a replacement vehicle due to something that was beyond our or their control. They went the extra mile to make sure we were taken care of. months for a replacement vehicle due to something that was beyond our or their control. They went the extra mile to make sure we were taken care of. We could not be happier with the outcome. My wife is ecstatic about her new ride. Second purchase from here and with Patti. Customers for life. More

Just purchased my 2 Mercedes-Benz from here today. Proud to say they found the needle in a hay stack! It was a bumpy road to get here but we made it and I couldn’t be happier! I love my GLS450!!! Patti Rail to say they found the needle in a hay stack! It was a bumpy road to get here but we made it and I couldn’t be happier! I love my GLS450!!! Patti Railey is the absolute best. Ask for Patti if your looking for a new ride. She is not just a salesperson looking to sell you a car she will be your friend for life! No matter what time it is you can always count on her to help out. I can not imagine ever using another dealership or sales rep! More

Ooooooh That Smell! After our first nasty smelling vehicle, we were assured it was an isolated incident and purchased another. The new one smells worse than the first. De After our first nasty smelling vehicle, we were assured it was an isolated incident and purchased another. The new one smells worse than the first. Despite thousands of complaints and class action law suits, Mercedes has done nothing to help. In fact, they want us to have the filter and system cleaned a second time, at our expense. They wouldn't even give us a loaner, and threatened to charge us a storage fee if we left the unbearable vehicle on their premises. Search Mercedes mold smell before purchasing. You just might end up with a foul smelling vehicle and mold spores blowing in your face. Mercedes will do absolutely nothing for you. They have a design defect, as they attempted to engineer a system that wouldn't leak water on the driveway. Instead, the condensation has nowhere to go and the HVAC system is a mold haven. We should have been finished with Mercedes when they didn't cover the air suspension/struts (also a manufacturers defect) that went out on our previous vehicle. This happened to people we know and countless others complaining of it online. When Mercedes attempts to engineer differently things than other manufacturers it is often a failure, and they don't back up their product. Mercedes is deceptive. Do your research prior to buying a vehicle from them. More

Great in and out service When you go in for an oil change their service is fast friendly and you also get your car washed and vacuumed. No high pitched sales pressure either. When you go in for an oil change their service is fast friendly and you also get your car washed and vacuumed. No high pitched sales pressure either. More

Nice environment My check in process was fast... I enjoyed a chocolate chip muffin while I waited.. the associate gave me updates on my vehicle while I waited.. I appr My check in process was fast... I enjoyed a chocolate chip muffin while I waited.. the associate gave me updates on my vehicle while I waited.. I appreciated it. They washed my vehicle as a courtesy... love it.. More

purchase and service of 2017 Acadia. We purchased a 2017 GMC Acadia last week. We were treated like they actually cared that we were there. Bj Henry, and David Wheeler both did a great We purchased a 2017 GMC Acadia last week. We were treated like they actually cared that we were there. Bj Henry, and David Wheeler both did a great job. More

Scheduled A3 Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Josh’s name defin Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Josh’s name definitely should be included with Allen and Kim. He continued the same excellent service that I expect at Mercedes. More

Service Center Great service and very friendly staff. They always exceed my expectations. Thank you for all that you do and for taking great care of my vehicle. Great service and very friendly staff. They always exceed my expectations. Thank you for all that you do and for taking great care of my vehicle. More