Mercedes-Benz of Little Rock - Service Center

Annual Maintenance I had another great experience at the dealership. Kym Phillips was extremely nice and made sure I had everything I needed to make my day pleasurable. I had another great experience at the dealership. Kym Phillips was extremely nice and made sure I had everything I needed to make my day pleasurable. More

Generally Good They seem to do good work, are (in my experience) friendly, and they've been able to resolve what problems I've brought them thus far. 4/5 for two rea They seem to do good work, are (in my experience) friendly, and they've been able to resolve what problems I've brought them thus far. 4/5 for two reasons, it's difficult getting in touch with staff over the phone and at times I have had to prompt employees on what they should do next to resolve a problem. More

One rotten apple can spoil the bunch Overall, I’m happy with your service. However, the service rep who handled my case lacks the customer service skills required for a luxury service. Sh Overall, I’m happy with your service. However, the service rep who handled my case lacks the customer service skills required for a luxury service. She lacks a friendly demeanor and willingness to help. It’s as if she were too busy to help throughout the process. When asked if there was a loaner car, she said no. However, I made the appointment with her and explicitly asked for one. More

The horn My problem was simple, it was my horn, it wouldn't working. They diagnosed and corrected the problem,I'm pleased with the service I receiced. My problem was simple, it was my horn, it wouldn't working. They diagnosed and corrected the problem,I'm pleased with the service I receiced. More

Customer satisfaction Mercedes Benz of LR works hard to satisfies the customers. He call to inform me when my vehicle was ready. Also, if any thing else is needed they call Mercedes Benz of LR works hard to satisfies the customers. He call to inform me when my vehicle was ready. Also, if any thing else is needed they call to get my permission before it is done. More

Good Service! My service experience was very good. The service rep Josh went above and beyond to provide the best support and professional suggestions to me for my My service experience was very good. The service rep Josh went above and beyond to provide the best support and professional suggestions to me for my car repairs. More

Great experience Very accommodating with a loaner car.. a little bit slow on keeping my car but my overall experience was great. Allen was very nice to work with and e Very accommodating with a loaner car.. a little bit slow on keeping my car but my overall experience was great. Allen was very nice to work with and explained what was done to my car. More

Great service representative and service center! Good dealership helpful great service center. Always considerate of my schedule. Excellent loaner cars. Location good convenient from interstate. I Good dealership helpful great service center. Always considerate of my schedule. Excellent loaner cars. Location good convenient from interstate. I don’t live near but with loaner can always find something to do. More

Effective Allen Blair had to be called to see if parts were in, called for service progress and called to see if the job was completed. Allen Blair had to be called to see if parts were in, called for service progress and called to see if the job was completed. More

Subpar all around Overall subpar service all around. I will drive to Conway before I return to this location. I initially Submitted a service request online after 3 da Overall subpar service all around. I will drive to Conway before I return to this location. I initially Submitted a service request online after 3 days of no response I decided to call to schedule an appointment for service. The first available appointment was made for a week late. I had my vehicle towed in bc my battery was lifeless . I left the dealership and waited for an update. 40 hrs later I received a call stating the battery was dead(duh) and a diagnostic would be performed so nothing had been done as of this point. 7 days later I get a call that the battery had been changed. At this time I’m livid because they have had my car for seven days and no updates or any information was given to me during that period. When brought to me, my Mercedes is dirty and oily fingerprints on my hood and grill from been serviced. $500+ later I’m appalled by the lack of communication and care for my vehicle. I will drive 45 minutes to Conway dealership before I ever return to this location. More