Mercedes-Benz of Little Rock - Service Center

Satisfied Pleasant and very helpful. Make sure you are a satisfied customer. Enjoyed refreshments while waiting. They keep you updated while waiting and make su Pleasant and very helpful. Make sure you are a satisfied customer. Enjoyed refreshments while waiting. They keep you updated while waiting and make sure you are ok. More

Good service I got an oil change and it was done well. I needed my airbag replaced for the recall but the part was pending. Overall good service. I got an oil change and it was done well. I needed my airbag replaced for the recall but the part was pending. Overall good service. More

Polite Kim is friendly, easy to work with and has assisted me twice when I found myself in difficult situations. She explained issues with the engine so I co Kim is friendly, easy to work with and has assisted me twice when I found myself in difficult situations. She explained issues with the engine so I could get a full picture. More

Need more communication. Took 2 weeks to replace a charcoal canister and shut off valve. Had to wait for approval for warranty service also for parts to be delivered. On Wed Took 2 weeks to replace a charcoal canister and shut off valve. Had to wait for approval for warranty service also for parts to be delivered. On Wednesday of the second week could not get any one to return my calls to get a status update. Finally left message for the manager. Called again later and finally got to talk to service rep to get status. Can understand the delay in service but not the lack of prompt communication. More

Service is severely lacking Mercedes of Little Rock totally dropped the ball. I was expecting best in class 2nd to none service from Mercedes. They could learn from Lexus. Mercedes of Little Rock totally dropped the ball. I was expecting best in class 2nd to none service from Mercedes. They could learn from Lexus. More

High quality service with a loaner car while waiting. Part of the reason I choose Mercedes-Benz is for the ease of setting up an appointment and because I get a loaner car to drive while waiting on my car Part of the reason I choose Mercedes-Benz is for the ease of setting up an appointment and because I get a loaner car to drive while waiting on my car to be worked on. The dealership in Little Rock is state of art and much better than anywhere else in town. Everybody at the Little Rock dealership is professional so I enjoyed the experience there compared to anywhere else. Also its actually more affordable than you'd think. More

My service experience Service was quick and efficient.Kym Phillips is always pleasant and gracious (not overbearing as some other brand service managers I've dealt with) gr Service was quick and efficient.Kym Phillips is always pleasant and gracious (not overbearing as some other brand service managers I've dealt with) great as always.thanks again Kym. More

Job done well Service associate was friendly, professional and knowledgeable. Enjoy meeting him and the job was well done. I would recommend Riverside Motors to my Service associate was friendly, professional and knowledgeable. Enjoy meeting him and the job was well done. I would recommend Riverside Motors to my Friends and family. More

Service B The customer service that was delivered was outstanding! Stephen Handle all of my concerns about the service of my C450. Great job Stephen and Ricky The customer service that was delivered was outstanding! Stephen Handle all of my concerns about the service of my C450. Great job Stephen and Ricky!! More

Exceptional Kym Phillip's was excellent in the service department. She was very courteous and professional. I will definitely be back for all my servicing needs. Kym Phillip's was excellent in the service department. She was very courteous and professional. I will definitely be back for all my servicing needs. Great job More