Mercedes-Benz of Little Rock - Service Center

Great service My first Experience was great! I look forward to maintaining a relationship with MB.. However this is my first ownership of a MB and they were very he My first Experience was great! I look forward to maintaining a relationship with MB.. However this is my first ownership of a MB and they were very helpful and informative.. More

Engine light on Excellent job of finding cause of problem. The mechanic noted problem dry rotting tires. Went tire place and they were about separate. Appreciat Excellent job of finding cause of problem. The mechanic noted problem dry rotting tires. Went tire place and they were about separate. Appreciated his response to detail. More

Horrible experience Brought car in for oil change and they broke my computer. Then they denied it and tried to charge me. It took 5 hours for them to fix the computer and Brought car in for oil change and they broke my computer. Then they denied it and tried to charge me. It took 5 hours for them to fix the computer and they vfc said it might happen again. They called it a glitch. I didn't have a glitch before I brought it in so I'm suspicious that they broke my car, 237miles out of warranty. Buyer beware. More

Screw in tire Got a second screw in another tire. MB provided roadside assistance to change to spare, dealer replaced next day. Enjoyed chatting with other MB owner Got a second screw in another tire. MB provided roadside assistance to change to spare, dealer replaced next day. Enjoyed chatting with other MB owner about his 2005 550 SL. More

The Cai Mobile is back on yhe road...!! Couteous service and great fascility are my first impressions on trying this new dealership. Got everything done and more. Only constructive comments Couteous service and great fascility are my first impressions on trying this new dealership. Got everything done and more. Only constructive comments; you need to update the service hours on the web site it says you open at 8:30 when it should say 7:30? Promote your coutousy shuttle service, I wish I had known about that. I would have taken advantage and saved the hastle of begging a ride. Stock more common parts. My car was in the shop and off the road for a full week mostly waiting on parts deliveries. More communications please on repair status. I only had two texts on the status of my vehicle and they had to be prompted. Should send updates daily by arround mid day so clients can plan a pick up or alternate transport arrangements. If you want to maintain the prestige appeal and customer loyalty for Mercedes then the level of customer service should match the reputation of the brand. Or customers will just go back to buying Fords or Chevys. I shouldnt be wondering daily about what the status is and how to plan around the inconvenience of not having my Mercedes on the road. New location that with a bit of polish will no doubt earn a fith star from me soon. More

Outstanding Work Culture Each time I come to MBoLR I am always greeted by friendly people who seem to truly enjoy their jobs. They fit together like a family. I have worked Each time I come to MBoLR I am always greeted by friendly people who seem to truly enjoy their jobs. They fit together like a family. I have worked with Kym Phillips many times. She's like a best friend who takes care of my car as if it were here own. She always makes me feel like I'm her only customer. It's as if she is just up the hall from me and waiting for me to ask a question. Recently, I worked with Carey Gavito. I was shopping for an extended warranty. I got quotes from several places. Carey gave me the most comprehensive information of out all the quotes I got. MBoLR gets it right. More

Superior Customer Service Mr Allen is a true professional. He extended his already long day to insure that I was given nothing less than the First Class service that one would Mr Allen is a true professional. He extended his already long day to insure that I was given nothing less than the First Class service that one would expect at a mercedes benz dealership. Mr. Allen exhibited True product knowledge, never ending patience and a willingness to answer all of my questions. I'm new to the state of Arkansas and this was my first encounter with any dealership, and because of Mr. Allens Superior Customer Service, I left there knowing that this would be the only dealership that I will ever need to deal with!! He should be "Publicly" commended for his positive attitude, attention to detail and certainly his dedication to your Company... Thank you, Eugene Bowles SFC Retired, US Army More

Great service I have always have a very good experience with this service team. They always provide me with a loaner and are friendly people. I would recommend them I have always have a very good experience with this service team. They always provide me with a loaner and are friendly people. I would recommend them to my friends. More

Great dealership! I have done business with this dealership for years. They have never let me down! Would recommend them to anyone who owns a Mercedes. Excellent I have done business with this dealership for years. They have never let me down! Would recommend them to anyone who owns a Mercedes. Excellent More

Timely Service delivered with best advise Allen has been our SUV for while, he continues to exceed all my expectations, appreciate his timely communication and advise. All in all we like Merce Allen has been our SUV for while, he continues to exceed all my expectations, appreciate his timely communication and advise. All in all we like Mercedes of Little Rock. More