Mercedes-Benz of Little Rock - Service Center

Excellent The service is very personalized. Everyone is helpful and kind. Satisfaction is the business of the day for them. Explanation of what was done is give The service is very personalized. Everyone is helpful and kind. Satisfaction is the business of the day for them. Explanation of what was done is given as well as a review of all charges. I am well pleased with my service them. More

Needed fast help with a tire I had a flat on the wy home from work on Friday night. Called service and got josh. He told me to get it out there and they would work on t Saturday. I had a flat on the wy home from work on Friday night. Called service and got josh. He told me to get it out there and they would work on t Saturday. I called again Saturday morning to make sure all was still good and it was totally done in a couple hours. I was very thankful to josh and the team for helping me out. Well done. More

Excellent! The service and staff were very good. I had a loaner as was able to visit my sister while the work was done. The staff were courteous and helpful. The service and staff were very good. I had a loaner as was able to visit my sister while the work was done. The staff were courteous and helpful. Good experience!! Thank you. More

Excellent Customer Service My first visit here & I've never been treated so kindly as the staff there from walking in through the front door to going out the back door when my s My first visit here & I've never been treated so kindly as the staff there from walking in through the front door to going out the back door when my service was done. Mr. Pettus made sure I was taken care of for the parts, Mr. Stephen Robinson & the young gentleman sitting up front of the service department were nothing more than Professional & they made me feel like I was not separated but a part of the other customers. GREAT JOB young men for going above and beyond to make sure I was comfortable More

The Best or Nothing The experience at Mercedes-Benz of Little Rock is always a cut above — in Service, Sales, across the entire spectrum. “The Best or Nothing” is more th The experience at Mercedes-Benz of Little Rock is always a cut above — in Service, Sales, across the entire spectrum. “The Best or Nothing” is more than just a slogan — it is a core value placed in practice every day. More

Superb customer service While I am new to Mercedes-Benz of Little Rock, I have found their Service Department to be extremely professional, provide on-going updates, and resp While I am new to Mercedes-Benz of Little Rock, I have found their Service Department to be extremely professional, provide on-going updates, and responsive. AAA service! More

Service Friendly staff and great service. Every person I spoke with was helpful and friendly. They were all driven to provide me with anything I needed. Very Friendly staff and great service. Every person I spoke with was helpful and friendly. They were all driven to provide me with anything I needed. Very inviting atmosphere! More

Service B I was able to drop my car off the night before using the Dropbox. Very convenient. Service was performed in record time. I do think the cost is rea I was able to drop my car off the night before using the Dropbox. Very convenient. Service was performed in record time. I do think the cost is really high. My husband had his car serviced the same day, similar work and his cost was 25% of what Mercedes charged. He drives a Lexus. More

Unexceptable I went in for a service. I find out that my front tires are worn. I told them I wasn’t prepared to buy new tires. My husband asked them to rotate the I went in for a service. I find out that my front tires are worn. I told them I wasn’t prepared to buy new tires. My husband asked them to rotate the tires and they argued with him on his choice. When they finally agreed to do the rotation of tires, I go to pick up the car, and they haven’t done it. He tells me that he told my husband he refused to do it. That is not true, he told my husband he would do it. Thwhen he was extremely rude to me when I asked him to rotate my tires. It took him 45 minutes to do this when it should have been done before I got there. If I hadn’t have bought warrenty services I would be taking my business elsewhere. More

Awesome I received excellent service and everyone was very courteous. Stepen Robinson was awesome and very helpful and courteous. I was helped right away I received excellent service and everyone was very courteous. Stepen Robinson was awesome and very helpful and courteous. I was helped right away and everything was excellent. Thanks More