Mercedes-Benz of Little Rock - Service Center

Excellent service and friendly people. Best Mercedes Benz dealership ever experienced in mor than 20 years. Provide shuttle service, text updates and did not charge or perform work that was Best Mercedes Benz dealership ever experienced in mor than 20 years. Provide shuttle service, text updates and did not charge or perform work that was not diagnosed. Customer for life and will purchase next Mercedes from this dealership More

Airbag recall We were in to get new airbags due to recall and also needed a new alternator. Repairs came in under budget (which was very nice) and service was promp We were in to get new airbags due to recall and also needed a new alternator. Repairs came in under budget (which was very nice) and service was prompt and courteous. More

Excellent service Noticed some oil leaking in the garage. Called Mr. Allen and he got me right in on a Friday afternoon. They were able to find the problem and have it Noticed some oil leaking in the garage. Called Mr. Allen and he got me right in on a Friday afternoon. They were able to find the problem and have it fixed in no time. Mr. Allen is very courteous and efficient. I appreciate his service every time. Also Corey is the best. Gets me in my loaner and I’m on my way. More

Quick Service Best experience, quick service! I scheduled my service appointment online. There is no option for a courtesy vehicle, but I called the morning of an Best experience, quick service! I scheduled my service appointment online. There is no option for a courtesy vehicle, but I called the morning of and spoke with my service advisor, Stephen Robinson. He was able to get me a courtesy vehicle for that day. I pulled in the garage just as a storm was brewing, the power went off briefly. I was informed that due to the power outage it maybe a while before I could get my courtesy vehicle. To my surprise it was a very brief wait for my courtesy vehicle. The gentleman backed the courtesy vehicle inside the garage so I didn’t have to go out in the rain! I was notified in less 3 hours that my vehicle was ready for pickup! Great experience. More

Service B Maintainace Facility was Nice and Clean. Kim was service person and she did a really great job with me. She listened to my needs and wants and got me taken care o Facility was Nice and Clean. Kim was service person and she did a really great job with me. She listened to my needs and wants and got me taken care of. More

Great service I had a great experience at the dealership with Mr Stephen Robinson taking good care of me. It was fast and very convenient. Thanks to Stephen and cre I had a great experience at the dealership with Mr Stephen Robinson taking good care of me. It was fast and very convenient. Thanks to Stephen and crew, I appreciate your gargantuan dexterity. More

Who knew spending a thousand dollars could be so much fun? I love the service from Corey greeting to Stephen checking me in & swiping my credit card. Everyone is so professional & kind. I always feel welcomed I love the service from Corey greeting to Stephen checking me in & swiping my credit card. Everyone is so professional & kind. I always feel welcomed & appreciates. More

Very good service Thank you for taking good care and fixing the problem I was having with my Mercedes! I would highly recommend Mercedes-Benz of Little Rock Sincerely Thank you for taking good care and fixing the problem I was having with my Mercedes! I would highly recommend Mercedes-Benz of Little Rock Sincerely Susan Caldwell More

Great Experience Great service- work done on time as promised. Always pleased with this service department! I was also glad to see that no was no effort to add on “ext Great service- work done on time as promised. Always pleased with this service department! I was also glad to see that no was no effort to add on “extra charges” for additional parts or service! More

Poor customer service Poor communication from service and management. Customer was not made aware or previous communication surrounding vehicle but service team still had Poor communication from service and management. Customer was not made aware or previous communication surrounding vehicle but service team still had issues with customer that they were never made aware of. More