Mercedes-Benz of Little Rock - Service Center

Service Always great at your job. However, the ding repair warranty not so good. Upon calling the number given, we were told to go to website, submit 3 phot Always great at your job. However, the ding repair warranty not so good. Upon calling the number given, we were told to go to website, submit 3 photos from different angles, submit contract and a decision would be made by a committee as to whether or not they would repair. Big hassle - not sure I will get this coating on my next car. Just thought you should know. More

Emergency handle Arrived to get an estimate on having a broken handle fixed. They repaired it. I was very happy and the service person Josh was wonderful. Arrived to get an estimate on having a broken handle fixed. They repaired it. I was very happy and the service person Josh was wonderful. More

Expectations exceeded. The "check engine" light came on when we were four months and 1000 miles from our Wisconsin home. And it is not a loose fuel cap. Now I'm feeling more The "check engine" light came on when we were four months and 1000 miles from our Wisconsin home. And it is not a loose fuel cap. Now I'm feeling more than mild panic. But at the dealership the diagnosis was accurate and the solution applied. Josh realized how we felt to have this problem so far from home and everything he did reflected that concern. We were and are very grateful. In fact, everyone was very courteous and helpful. We could not be more pleased. More

Car repairs The dealership staff repaired my car a c-class sedan from 2013 quickly. Communication with dealership staff was easy. Will use them again in the futur The dealership staff repaired my car a c-class sedan from 2013 quickly. Communication with dealership staff was easy. Will use them again in the future. More

Customer friendly Did good service work. Have noise in front end at low parking lot speed , have not been able to correct .after 2 visits. Will try again when possib Did good service work. Have noise in front end at low parking lot speed , have not been able to correct .after 2 visits. Will try again when possible More

Class b service Was greeted as soon as I arrived...had me a vehicle ready to use while I waited on mine to be serviced. I asked if there was anyway my car could be re Was greeted as soon as I arrived...had me a vehicle ready to use while I waited on mine to be serviced. I asked if there was anyway my car could be ready around noon...and sure enough I got a call around that time that my car was ready for pick up. Great service More

Excellent experience with my 70,000 mile maintenance check My experience connected with my 70,000 mile check up was seamless from start to bottom. I telephoned Allen Blair and advised him that I needed some d My experience connected with my 70,000 mile check up was seamless from start to bottom. I telephoned Allen Blair and advised him that I needed some date options for bringing my car into service. Allen called me back gave me some options, and up and an appointment was made. I arrived at the dealership on the date and time specified and Allen was available to do the write up that is necessary to get the car in the garage. I had also notified Allen at advance that I would need a loaner car, and I can say without fear of contradiction from anyone, including my wife, that it is the nicest loaner car that either of us has ever had the pleasure of driving. Even though I had to take in my car mid morning, the dealership was still able to complete the scheduled maintenance in one day. More

What to do, car not starting Car my salesperson, he had the service manager call me. Walked me through what to do. I did picked up a functioning car. All's good Car my salesperson, he had the service manager call me. Walked me through what to do. I did picked up a functioning car. All's good More

Recall repair Was told it would take 1 hour and right on schedule. Would have liked if they could have done repair during Saturday service hours so I would not have Was told it would take 1 hour and right on schedule. Would have liked if they could have done repair during Saturday service hours so I would not have had to miss half day of work. More

Great service always I have been to many service centers and numerous of car and please believe Mercedes in Littlerock is one of the best. You're always greeted with a s I have been to many service centers and numerous of car and please believe Mercedes in Littlerock is one of the best. You're always greeted with a smile and a hello More