Mercedes-Benz of Little Rock - Service Center

Top notch Service Great response time, got me in same day, too notch service. Stephen rolled the red carpet out, I even got a couple pieces of pizza while waiting😁 Great response time, got me in same day, too notch service. Stephen rolled the red carpet out, I even got a couple pieces of pizza while waiting😁 More

Nice experience Everyone is so nice and eager to help you soon as you enter. I really like the courtesy car program. Very helpful! Josh was super!!! Everyone is so nice and eager to help you soon as you enter. I really like the courtesy car program. Very helpful! Josh was super!!! More

Good and Excellent Services, with details of all! Because of the details of everything that is going on with your vehicle. And the advisor keep you informed if what need to be done to satisfy your con Because of the details of everything that is going on with your vehicle. And the advisor keep you informed if what need to be done to satisfy your concerns.And what the cost is and in the future what need to be done to your vehicle to keep it in top certified condition ... Excellent communication is what I enjoyed about the services at Little Rock Mercedes Benz Center. More

Brake Services The service manager who provided services (Josh) was very professional and courteous. Unfortunately, I we cannot say the same for the technician who d The service manager who provided services (Josh) was very professional and courteous. Unfortunately, I we cannot say the same for the technician who did the initial inspection of our vehicle. The technician insisted that our vehicle had been in a bad accident which caused damage to the under carriage. He actually went so far to insist that this was so. My husband was taken aback at his attitude. We've had that vehicle since 2010. It was a certified pre-owned vehicle purchased from Penske Mercedes Benz which at 20,000 miles when purchased. The car has always performed beautifully. The only thing that has happened in that vehicle is that it ran over a piece of re-tread from a big truck. There was damage to the air conditioner and front grill. I have owned two Mercedes via the certified pre-owned program. Additionally, this is the first time we've encountered such an individual as this service tech. I would recommend your dealership for service provided they avoid the technician with the snobbish attitude. I give high praise to Josh for his efforts to smooth out this situation. More

Sch B service Prompt courteous service. Excellent representative who explained all service items. Car returned washed, vacuumed and windows cleaned. Would recommen Prompt courteous service. Excellent representative who explained all service items. Car returned washed, vacuumed and windows cleaned. Would recommend anytime and look forward to a future MB purchase. More

Best Service Manager, Superior Service My dealership in Little Rock is the absolute best. No problems when you are working for the best. Jeremiah is the BEST service manager they’ve EVER h My dealership in Little Rock is the absolute best. No problems when you are working for the best. Jeremiah is the BEST service manager they’ve EVER had. And, Kevin, the General Manager is absolutely wonderful. This Mercedes has a professional, courteous, friendly staff. 5 stars***** More

Kim always beyond her job to take care of me I will always come back because Kim is excellent at her job. I always feel my car is taken car of . And I always appreciate that they loan me a car. I will always come back because Kim is excellent at her job. I always feel my car is taken car of . And I always appreciate that they loan me a car. More

Friendly and professional service. Prompt, courteous and friendly service. Car delivered in clean condition at time promised. It is a service center that I enjoy working with and will r Prompt, courteous and friendly service. Car delivered in clean condition at time promised. It is a service center that I enjoy working with and will return again. More

Experience of Service The service was taken care of in a timely manner. The Service Advisor was kind and professional. It was a very good experience and I do recommend this The service was taken care of in a timely manner. The Service Advisor was kind and professional. It was a very good experience and I do recommend this dealership to others. More

Good job Everything went soomthly and appreciate the loaner vehicle. Did not realize that tire rotation did not come with the 10K service until it was too late Everything went soomthly and appreciate the loaner vehicle. Did not realize that tire rotation did not come with the 10K service until it was too late. That is way different than the Acura’s I’ve had. Great car but the MercedesMe App - not so much. Wish you all could fix that too. More