Mercedes-Benz of Little Rock - Service Center

Excellent Service and Turn around time Allen has been taking care of our vehicle for a long time. We are quite impressed by his professionalism and customer service. Thanks a lot! Allen has been taking care of our vehicle for a long time. We are quite impressed by his professionalism and customer service. Thanks a lot! More

Good Customer service I felt very welcomed at the Little Rock dealership. The waiting room was great, snack was a plus. Kym Phillips has the best Customer service I have e I felt very welcomed at the Little Rock dealership. The waiting room was great, snack was a plus. Kym Phillips has the best Customer service I have ever experienced in a dealership. She communicates well and produces when she promises. Matt Martindill has great Customer service skills as well. He makes you feel important and answers you call promptly. I love it when he offers to bring my car to me. More

Not Satisfied I have no confidence in this service department. I have had bad experiences repeatedly and do not plan to return. It appears as if the service staff a I have no confidence in this service department. I have had bad experiences repeatedly and do not plan to return. It appears as if the service staff are overwhelmed and under trained. More

Regular maintenance As wheats, scheduling my appt time and date with Joshua was fast and easy. Every consideration for what worked best for me. Joshua went over exactly w As wheats, scheduling my appt time and date with Joshua was fast and easy. Every consideration for what worked best for me. Joshua went over exactly what was covered and even walked me through what to expect on my next scheduled maintenance including cost. More

First Class Service My experience was great. Everything was completed in a reasonable time frame and everyone was courteous and polite. I am very pleased and would recomm My experience was great. Everything was completed in a reasonable time frame and everyone was courteous and polite. I am very pleased and would recommend. More

Excellent service From the moment I called with an issue they were friendly, helpful and worked me in right away. My car was clean when we picked it up. Nice surprise. From the moment I called with an issue they were friendly, helpful and worked me in right away. My car was clean when we picked it up. Nice surprise. More

Excellent customer service The customer service person was friendly and new whet was going on with the car service. Phoned about parts needed and when they woould arrive for ins The customer service person was friendly and new whet was going on with the car service. Phoned about parts needed and when they woould arrive for installation. More

Excellent Service It was time for my service but I couldn't wait because I had an appointment for minor surgery and needed transportation. Kym was so helpful and provid It was time for my service but I couldn't wait because I had an appointment for minor surgery and needed transportation. Kym was so helpful and provided me a loaner and I was able to keep the vehicle overnight and returned the next day. Also I had forgotten my gift card and she gave me another one towards my service. I am very pleased with the staff and services. More

Very satisfied Very professional work force. I would recommend this service department to anyone who needs routine maintenance or repairs performed on their vehicle Very professional work force. I would recommend this service department to anyone who needs routine maintenance or repairs performed on their vehicle. This dealership never disappoints. More

Wonderful Completely satisfied The atmosphere was calming. The facility was clean. The staff was friendly. I was informed of the cost prior to the service. Completely satisfied The atmosphere was calming. The facility was clean. The staff was friendly. I was informed of the cost prior to the service. In and out More