Mercedes-Benz of Little Rock - Service Center

Not happy My car was there for three days and I did not get the seat fixed second time I’ve tried in three weeks .seat massage unit not repaired My car was there for three days and I did not get the seat fixed second time I’ve tried in three weeks .seat massage unit not repaired More

Customer service Stephen was absolutely amazing. He always go above and beyond to take care of my vehicle. I feel he’s very honest and I will be back for issues that g Stephen was absolutely amazing. He always go above and beyond to take care of my vehicle. I feel he’s very honest and I will be back for issues that go on with my vehicle More

Nav update Allen Blair was very professional and prompt with the service of my ML 350. He is very honest and quick to respond back to your phone calls. I trust w Allen Blair was very professional and prompt with the service of my ML 350. He is very honest and quick to respond back to your phone calls. I trust what he recommends as in service to my cars. More

Fast and friendly Walked in and immediately greeted. Staff was knowledgeable and got me everything I needed to have a pleasant trip (rental car, paper work, and refresh Walked in and immediately greeted. Staff was knowledgeable and got me everything I needed to have a pleasant trip (rental car, paper work, and refreshments). Service was preformed in a timely manner and stress free More

Worry Less I wish I had just gone to the service center when my check engine light came on versus wait until I had a few days off, worried that the repair would I wish I had just gone to the service center when my check engine light came on versus wait until I had a few days off, worried that the repair would take a long time. Everything was done quickly, in a day, and professionally. My service representative, Allen Blair, effectively explained the problem on a level that I could understand and showed that he cared about any future concerns with my car. Friendly service by all the staff, even at closing time. More

Service check engine and trunk Parts were overly priced and dealership is still working on my car. I paid for service on day of pickup and the service that was performed was working Parts were overly priced and dealership is still working on my car. I paid for service on day of pickup and the service that was performed was working properly. Had to go back and work on car and haven't got car back. After speaking with technician who worked on car he informed me that he fixed codes that were showing but don't know if more will come. After spending 4600 dollars I was at ease I felt like I just Mercedes just made money off me. More

Airbag Recall Service I had been notified by MB corporate of the recall many months ago and parts availability was the major issue in performing this replacement. Once I had been notified by MB corporate of the recall many months ago and parts availability was the major issue in performing this replacement. Once the part was obtained, the dealership Service Rep was very pleasant and easy to work with. A general inspection was performed and the Rep provided and explained the report details. Repiet items were reasonable and good to know. Overall, the experience was Excellent and appreciated! More

Service Josh was helpful and knowledgeable in the process. Good job! I felt like he cared and helped me make good decisions on my car and keeping cost down. Josh was helpful and knowledgeable in the process. Good job! I felt like he cared and helped me make good decisions on my car and keeping cost down. More

Best of the best dealership Great experience on a Saturday. I had a flat tire. They had my tire in stock and quickly had me on my way. Love this dealership and service. Great experience on a Saturday. I had a flat tire. They had my tire in stock and quickly had me on my way. Love this dealership and service. More

Service maintenance Good experience with the service department. Josh was very professional and pleasant to work with. I will be returning for future service needs. Tha Good experience with the service department. Josh was very professional and pleasant to work with. I will be returning for future service needs. Thank you. More