Mercedes-Benz of Little Rock - Service Center

Outstanding ! Simply the Best I love going to the dealership everyone is super happy and helpful. I always feel well cared for and heard!!???? Please continue to offer your excelle I love going to the dealership everyone is super happy and helpful. I always feel well cared for and heard!!???? Please continue to offer your excellent service More

B service It was a good service and the staff was friendly. He was throughly going over the service summary and future scheduling. I'd recommend the service to It was a good service and the staff was friendly. He was throughly going over the service summary and future scheduling. I'd recommend the service to others. More

Diagnostics of check engine light resolved I was pleased with the advisors suggestions and handling of my car this time & the parts advisor mr pettus was great. And Stephen also checked on me t I was pleased with the advisors suggestions and handling of my car this time & the parts advisor mr pettus was great. And Stephen also checked on me to make sure I was satisfied with my car. More

Nice but slow. I love my sales guy but sad the service department doesn’t give me the same exceptional service. When u spend a lot of money on a car, service should I love my sales guy but sad the service department doesn’t give me the same exceptional service. When u spend a lot of money on a car, service should be top notch. Service should work better as a team with sales. I don’t mind waiting for some things but when it’s long I should have the option of a loaner. I practically have to beg she get my sales guy involved to be able to do that. I love Mercedes cars and I love mine. But I’d rather take a beating than try to deal with this service dept. More

Excellent customer service The staff is always courteous. The service is thorough and convenient. Because a courtesy car is available for me, the time spent to have service done The staff is always courteous. The service is thorough and convenient. Because a courtesy car is available for me, the time spent to have service done is minimal. Thanks so much for your amazing service! More

Excellent Customer service I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but m I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but my highest compliment goes to the outstanding kind Customer Service I get each time from Kym. She is the friendliest rep I ever worked with. I am happy with the whole encounter every time. Job well done Kym. See you next time. More

Friendly, timely service Mercedes Benz of Little Rock provided friendly, timely and accurate service. There was no problems encountered and all aspects of the service visit we Mercedes Benz of Little Rock provided friendly, timely and accurate service. There was no problems encountered and all aspects of the service visit went as expected. More

Excellent service They were very attentive. Kim was friendly and had a great attitude. They finished servicing my car sooner than I expected and washed it of course. They were very attentive. Kim was friendly and had a great attitude. They finished servicing my car sooner than I expected and washed it of course. More

Happy with the service department! The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks. She’s a good communicator. She’s knowledgeable about the business. I couldn’t be happier. More

Disappointing Service Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the car up and paid $1,900. I was told the headlight was working. I drove a few blocks and noticed the headlight was still not working. The service took 6 days and still no headlight repair. I took the car back and waited a weekend and a couple more days for a headlight replacement which was $500. I was never offered a loaner car. More