Mercedes-Benz of Little Rock - Service Center

Very courteous Very helpful and new exactly what I needed. Ordered my part for me.Told me when it will be in and he would call me when it came in. Very helpful and new exactly what I needed. Ordered my part for me.Told me when it will be in and he would call me when it came in. More

Average experience Average Experience nothing more and nothing less. No one went out of the for anything. No one went above and beyond for anything. There was No Wow cus Average Experience nothing more and nothing less. No one went out of the for anything. No one went above and beyond for anything. There was No Wow customer experience to share. More

Quick, excellent service Great service. Let me know what the problem was and they were able to complete the service quickly and my car was ready. Would absolutly recommend. Great service. Let me know what the problem was and they were able to complete the service quickly and my car was ready. Would absolutly recommend. More

Continued great service Mercedes is certainly known for its brand dependability but I fell in love with its customer service dependability. When I had a tire issue, Stephen Mercedes is certainly known for its brand dependability but I fell in love with its customer service dependability. When I had a tire issue, Stephen was there to see that I was able to replace my tire and that I wasn’t stranded. More

Great experience with a courteous and professional staff. Great overall service from beginning to end. The work was clean and thorough. The attention to detail was greatly appropriated. Especially making sure Great overall service from beginning to end. The work was clean and thorough. The attention to detail was greatly appropriated. Especially making sure the work was complete before I took delivery. More

Jeff was so professional and took care of all my car needs Chris did an excellent job and was. Very professional at all times. Highly recommend!! I would consider this to be the very best service center I have Chris did an excellent job and was. Very professional at all times. Highly recommend!! I would consider this to be the very best service center I have visited. More

Kym Phillips the fantastic service representative Kym Phillips is the perfect example of a caring service representative...she ensured that my needs were met and my vehicle was repaired ... she dealt Kym Phillips is the perfect example of a caring service representative...she ensured that my needs were met and my vehicle was repaired ... she dealt with the warranty company daily until the approval was granted.. she encouraged me to not stress... thanks again Kym More

Thank God for dealerships that backup their word! I was very impressed with the timelessness of the service performed as well as the people person skills Mr. Stephen Robinson exemplified. He was ver I was very impressed with the timelessness of the service performed as well as the people person skills Mr. Stephen Robinson exemplified. He was very knowledgeable and informative in explaining all areas checked on my vehicle. More

Very polite and accommodating. The service rep. Stephen was very nice and kept me informed of the updates and additional issues they discovered as they completed my service. The use The service rep. Stephen was very nice and kept me informed of the updates and additional issues they discovered as they completed my service. The use of a courtesy car was very appreciated as well. One of the items they recommended was to replace the rear brakes for $220.00 but it turns out it’s actually $370.00 plus tax and then they only changed the pads, the rotors were quite rough and should have been turned as they will wear the new pads faster in their current condition. I can only compare it to my 14 Silverado HD full synthetic oil change and service with 22 point inspection and a rear brake job with lifetime warranty runs about $269.00 plus tax and Mercedes was $1143.00. Of course I expect to pay more it is a Mercedes, but I would also expect only the best service. More

Great Service Very professional and friendly. Got me back there and out in a jiffy.. Allen explain to me what exactly they were going to do and the amount of time i Very professional and friendly. Got me back there and out in a jiffy.. Allen explain to me what exactly they were going to do and the amount of time it should take. Thanks. More