Mercedes-Benz of Little Rock - Service Center

Could not ask for better service Polite and Cheerful staff. Clean facility. They are informative on what is going on with your vehical and update you along the way. They routinely Polite and Cheerful staff. Clean facility. They are informative on what is going on with your vehical and update you along the way. They routinely check on everyone waiting to make sure they do not need anything. I had my 20 month old there waiting as well and had multiple staff members offer help loading and unloading the car. This is the type of facility that will literally carry your things to your car for you. More

Great customer service Great service helpful and courteous. The loaner car was clean and the options were explained...my car was ready when promised and it was washed Great service helpful and courteous. The loaner car was clean and the options were explained...my car was ready when promised and it was washed More

Good experience Overall good experience Josh was polite as were shuttle drivers. Work was done and car cleaned up a little bit. Dealership is always clean and comfor Overall good experience Josh was polite as were shuttle drivers. Work was done and car cleaned up a little bit. Dealership is always clean and comfortable. I have always received good service from Mercedes Benz More

Main ten was issue Problem was fixed Service was done in reasonable time since the part had to be ordered. . Will use service dept again. Thanks to Steven and Jeff fo Problem was fixed Service was done in reasonable time since the part had to be ordered. . Will use service dept again. Thanks to Steven and Jeff for fixing my issue More

Great service Ashley was very helpful. I called ahead of my appointment and spoke to Ashley. I told her I was on a tight timeline and needed everything ready that I Ashley was very helpful. I called ahead of my appointment and spoke to Ashley. I told her I was on a tight timeline and needed everything ready that I couldn’t wait around on a car. I was in a hurry and she had loaner car waiting on me! Great service all the way around. More

Service was good just wish they had the fact we had an extended warranty in the system so it could have been credited before we had to ask for it to be cover was good just wish they had the fact we had an extended warranty in the system so it could have been credited before we had to ask for it to be covered More

Window issue with car The service center resolved the issue I had with my driver side window that would not let up. I received a loaner vehicle during the time my vehicle The service center resolved the issue I had with my driver side window that would not let up. I received a loaner vehicle during the time my vehicle was not available and I appreciated having a vehicle to run errands and go to work. My service agent, Josh, was very pleasant and accommodating. More

30,000 miles Great customer service Friendly and knowledgeable Alan meets me and is prepared Calls to keep me updated Discusses pricing with me Checks me Great customer service Friendly and knowledgeable Alan meets me and is prepared Calls to keep me updated Discusses pricing with me Checks me out and gets me on my way in s timely Manner More

Experience In the beginning last year, service was poor at best. But those personnel are no longer employed. Stephen needs a raise!! Awesome crew Awesome vehi In the beginning last year, service was poor at best. But those personnel are no longer employed. Stephen needs a raise!! Awesome crew Awesome vehicle More

Fog light & license plate light replacement Advisor was nice & professional lights were replaced the staff was friendly my vehicle lights were replaced without any issues afterwards a little pri Advisor was nice & professional lights were replaced the staff was friendly my vehicle lights were replaced without any issues afterwards a little pricey but they got the job done &I am a satisfied customer More