Mercedes-Benz of Little Rock - Service Center

A service for my 2018 c clasd I have a long history with Mercedes-Benz, and this by far has been the best vehicle I have owned and the best service I have received. My last C class I have a long history with Mercedes-Benz, and this by far has been the best vehicle I have owned and the best service I have received. My last C class, a 2015 model, was returned on a buy back due to numerous malfunctions. Jeff, the service manager, really took control of my claim and went above and beyond to help me. My new 2018 C class has been absolutely perfect. This is my 7th new Mercedes and feel there is no other vehicle that matches the performance, engineering and curb appeal of your product. My recent A service was flawless. I was greeted by friendly, sincere service members. From the time I checked in, received my loaner vehicle and checked out, everything was perfect. Jeff, the service manager, was one of the first employees to say hello to me by name. Alan, my service rep from previous years, also went out of his way to say hello. Please don’t think I need to have red carpet rolled out for my appearance but your guys went out of their way to make my experience one to remember. My loaner vehicle was clean, full of gas and the service was completed in less than 4 hours. In years past, I have had to drive off in filthy vehicles with my first stop being the gas station because the vehicle was on empty. I sure like the new direction you and your staff are headed. More

My Mercedes service Great service each time that I come in for the scheduled service. All areas are checked and corrective action is taken to keep my car in top condition Great service each time that I come in for the scheduled service. All areas are checked and corrective action is taken to keep my car in top condition More

Routine maintenance. Excellent service and quick Appt on time and quick. Service done just like they said. Got car in and got us out fast. Stayed in touch with me during the service. Appt on time and quick. Service done just like they said. Got car in and got us out fast. Stayed in touch with me during the service. More

Service experience Allen Blair is always very prompt & professional. He represents Mercedes Benz very well. My vehicle is ML350 year 2011. Looking forward to working Allen Blair is always very prompt & professional. He represents Mercedes Benz very well. My vehicle is ML350 year 2011. Looking forward to working with Patti when it’s time to upgrade. More

Always a pleasure I was greeted by Allen, made the service requests and was promptly given a car for the day. The service was done, there were no surprises. I was greeted by Allen, made the service requests and was promptly given a car for the day. The service was done, there were no surprises. More

Guaranteed to be out in an hour! Correct Awesome service and on time. Lounge area clean and stock always. Vehicle cleaned and all points checked explained about status of vehicle. Thank You s Awesome service and on time. Lounge area clean and stock always. Vehicle cleaned and all points checked explained about status of vehicle. Thank You so much More

Oil change and service Quick n easy. I will visit again. I will have them service my vehicle again. I made an appointment and was able to drop my car off the same day. Quick n easy. I will visit again. I will have them service my vehicle again. I made an appointment and was able to drop my car off the same day. More

In for a regular oil change It was handled efficiently and courteously. I have confidence the car was thoroughly checked out and no further work was needed. This gives me piece o It was handled efficiently and courteously. I have confidence the car was thoroughly checked out and no further work was needed. This gives me piece of mind as I will soon be on a road trip More

Service Gave my car for detailing. One negative thing is to get a loaner car here.. Usually have to book appt at least 2 weeks in advance to get a loaner car Gave my car for detailing. One negative thing is to get a loaner car here.. Usually have to book appt at least 2 weeks in advance to get a loaner car More

Exceptional and restored my faith in MB This was my first MB that I had purchased and had high expectations. There was this terrible creaking noise that was occurring however it was not evid This was my first MB that I had purchased and had high expectations. There was this terrible creaking noise that was occurring however it was not evident and nothing on site could prove there was an issue. MB of LR took my comments and searched thru records to see if they could diagnose by creating the sounds and then isoloating our to determine what would be the cause. It was the door/window seals that were causing and they replaced and my car feels like the car I had dreamt of owning. Special thanks to Kym, and Chase. More