Mercedes-Benz of Little Rock - Service Center

Car was not clean I come there all the time spend a lot of money call service Manger no call back left message try I g to see if I could get a detail no response out he I come there all the time spend a lot of money call service Manger no call back left message try I g to see if I could get a detail no response out her than that everything is good More

Service My FIRST impression when going to this dealership was pathetic. No one ever acknowledged my presence. I finally had to pick someone to talk to about m My FIRST impression when going to this dealership was pathetic. No one ever acknowledged my presence. I finally had to pick someone to talk to about my car. I went to a Kym Phillips who became our service advisor. She NEVER returned any of my phone calls. Never informed me of my parts delay. I finally had to just sit up there until my car was finished. Only then did she acknowledge me. I would recommend another dealership for your repairs. This was my first and LAST visit to this place. More

I would recommend the service but not without reservation . My contact person was Josh. After reporting to Josh that my driver seat would not recline even though Mercedes had supposedly repaired it 18 months e My contact person was Josh. After reporting to Josh that my driver seat would not recline even though Mercedes had supposedly repaired it 18 months earlier and it messed back up within 3 months after they repaired it. He reported to me that they would recheck and when I pick my car up, Kosh was not there. My seat has not been repaired and when I asked about the repair the lady was dumbfounded as she told me that I would have to call back Monday. I work everyday and I live 1 hour away which makes it inconvenient for me to unnecessary for me to take the car to and from More

Courteous but Poor Communication Overall had my vehicle for nearly 2 weeks to replace a simple trunk lift and routine maintenance. Poor communication with me when parts arrived, when Overall had my vehicle for nearly 2 weeks to replace a simple trunk lift and routine maintenance. Poor communication with me when parts arrived, when they were bringing me my vehicle. Replaced wrong lift requiring it to be done again. Very courteous in all communications...just seemingly inept. Did pickup and drop off my vehicle since it was a 100-mile round trip to the dealership. More

Poor communication Service was very poor no communication at all in service department. Mrs patti was awesome Josh worked on my car for 3 days and his attitude was ter Service was very poor no communication at all in service department. Mrs patti was awesome Josh worked on my car for 3 days and his attitude was terrible that was my 1 bad experience with them until now. More