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Mercedes-Benz of Little Rock - Service Center
Little Rock, AR
737 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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737 Reviews of Mercedes-Benz of Little Rock - Service Center
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August 18, 2018
Kym is excellent! The service is excellent. Kym pays special attention to details. I was given a loaner, which was an extra plus for me. My car was in for a recall ser The service is excellent. Kym pays special attention to details. I was given a loaner, which was an extra plus for me. My car was in for a recall service. More
by AEASROY
Verified CustomerEmployees Worked With
Kym Phillips
August 18, 2018
Service I felt the service at little rock Mercedes Benz was out standing and services manager understood their jobs backwards and forwards and time in whi I felt the service at little rock Mercedes Benz was out standing and services manager understood their jobs backwards and forwards and time in which service was done reasonable last but not least the price was right More
by HERBIE48
Employees Worked With
Kym Phillips
August 18, 2018
Not happy Noone was helpful, and i feel I was over charged. There is no reason the labor should cost more than the parts. I was without my car for 7 days with n Noone was helpful, and i feel I was over charged. There is no reason the labor should cost more than the parts. I was without my car for 7 days with no loaner car. I asked them to fix the recall problem on the call, they said the part was not available. They never said they will re-order it, they never said they will make an appointment once the get the part. This experience made me want to go to infinity and buy a car. More
by jaylond123
Employees Worked With
Allen Blair, Kym Phillips
August 17, 2018
Drive in service vs calling ahead Calling in to schedule service was a waste of my time. I called numerous times and left my # for a call back to schedule service, with Kim (my service Calling in to schedule service was a waste of my time. I called numerous times and left my # for a call back to schedule service, with Kim (my service rep). No One ever called me back!!! So I decided to drive in when I was in Little Rock to see about dropping my car off and getting a courtesy car til I would be back in town to pick up my car, couple days max. Josh was there to help with a pleasant smile. Plus he got me in a courtesy car for a couple of days!! Which was really helpful! Thank you Josh! More
by ljack623
Employees Worked With
Josh Winegar
August 17, 2018
Dissatisfied Mercedes Benz. Of Little Rock kept my 2016 C300 4matic for four weeks and failed to satisfactorily complete a repair on the grinding/ rubbing sound in Mercedes Benz. Of Little Rock kept my 2016 C300 4matic for four weeks and failed to satisfactorily complete a repair on the grinding/ rubbing sound in the steering column as it automatically adjusts upon start up. The service advisor was very courteous and professional and a courtesy vehicle was provided. I am disappointed that the repair wasn’t completed in a timely and satisfactory manner. More
by tereseoliver7
Employees Worked With
Stephen Robinson
August 16, 2018
Excellent The entire staff was very helpful in getting me back on the road quickly. Steven went above and beyond! They got me in and out in less than two hours. The entire staff was very helpful in getting me back on the road quickly. Steven went above and beyond! They got me in and out in less than two hours. More
by BIMMBANKEN
Employees Worked With
Steven
August 16, 2018
Above expectations Josh was knowledgeable and courteous. Loaner car was ready wen I got there and my SUB was ready before expected date. Hassle free. Understanding about Josh was knowledgeable and courteous. Loaner car was ready wen I got there and my SUB was ready before expected date. Hassle free. Understanding about my concerns and took care of above my expectations. You bet I’ll there to lease my 3rd Mercedes from you as soon as the current least is up. More
by merchant3663@gmail.com
Employees Worked With
Josh Winegar - SERVICE
August 11, 2018
I am very impressed ❤️ I was very impressed with my visit to the Dealship. Stephen Robinson was most helpful and very personalble. My wife and I return to have our Mercedes I was very impressed with my visit to the Dealship. Stephen Robinson was most helpful and very personalble. My wife and I return to have our Mercedes serviced. More
by BARBARA.WHITE36
Employees Worked With
Stephen Robinson
August 11, 2018
Car runs like new Kym and her staff were so helpful! Everything was completed before the original service date that Kym and I had set. Thanks for all you do! Kym and her staff were so helpful! Everything was completed before the original service date that Kym and I had set. Thanks for all you do! More
by BAHARPRUITT
Employees Worked With
Kym Phillips
August 11, 2018
Awesome experience Allen in the service department was great! I was not expecting them to wash my SUV but at the end of the service they washed. Great customer service. Allen in the service department was great! I was not expecting them to wash my SUV but at the end of the service they washed. Great customer service. Thank you guys!! More
by MORALES1028
Employees Worked With
all the employees in the service department were great., Allen Blair
