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Mercedes-Benz of Little Rock - Service Center
Little Rock, AR
715 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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714 Reviews of Mercedes-Benz of Little Rock - Service Center
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August 08, 2018
Great experience with Service Advisor to repair I had a coolant leak and dropped the car off without an appointment. I have had a new Service Advisor Rep, Kym Phillips for the last couple of years I had a coolant leak and dropped the car off without an appointment. I have had a new Service Advisor Rep, Kym Phillips for the last couple of years and she took care of the problem right away, although it took a week for the repair. She was able to get me a loaner car, which helped me get back to my business. Kym is very responsive, and puts a personal touch on every trip for service. I would highly recommend her! More
by JWILSON23
Verified CustomerEmployees Worked With
August 07, 2018
Replace air conditioner compressor Dropped in with top down on a fairly pleasant day, having come from the car wash where I had to put the top up! But to my dismay, no cold air through Dropped in with top down on a fairly pleasant day, having come from the car wash where I had to put the top up! But to my dismay, no cold air through the car wash. Allan suggested I bring it in the next day as I was heading to Florida. Took it in and left it for the week. Texted with the problem, solution and price. Working when I got back. Always great service. More
by CHEFRICK
Employees Worked With
August 07, 2018
My last visit with Mercedes Benz of Little Rock was great I am delighted to meet such wonderful staff; For the first time, I felt like I were part of a family; Superb Customer Service second to none. Thanks. I am delighted to meet such wonderful staff; For the first time, I felt like I were part of a family; Superb Customer Service second to none. Thanks. More
by AJACKZ201
August 06, 2018
Pricey vehicle for poor service I went with a Mercedes dealer thinking I would receive top quality service and benefits, I’ve been severely disappointed. My vehicle is brand new and I went with a Mercedes dealer thinking I would receive top quality service and benefits, I’ve been severely disappointed. My vehicle is brand new and it’s already been in the service department three times! Every time I’ve scheduled a service I’ve had to wait at least two weeks, if not longer, to be seen. On one occasion the service department promised they would deliver me to my place of employment via their “courtesy shuttle “, wrong! I was left stranded and a Ford representative drive me to my place of employment😡 step up your game Mercedes, you may sell me a vehicle once but you don’t keep customers with poor service. More
by was755
Employees Worked With
August 05, 2018
No one ever answers the phone in the Service Dept . I had t! It took over 9 hours for Service B to be completed on my car. When I questioned that they said they were behind from the day before. As I said , this It took over 9 hours for Service B to be completed on my car. When I questioned that they said they were behind from the day before. As I said , this is my 5 th Mercedes and I have never had this problem with making an appointment or taking that long for service to be completed. I had to call numerous times before anyone answered the phone, I left a message and never was called back for an appointment, You should have someone answering the phone on every call. Or saying hold please and coming right back More
by dancecity
Employees Worked With
Other Employees :
My Service Rep I was given was trying very hard but I had never had him before.
August 04, 2018
wonderful Your people are very knowledgeable . In addition to servicing my car they are always available to answer questions about the features on my car. Ver Your people are very knowledgeable . In addition to servicing my car they are always available to answer questions about the features on my car. Very nice staff More
by BONNIEHARTZ53
Employees Worked With
Do not remember name of man who helped me
August 04, 2018
Supenion Dignostics It took five days to get the results back and that was a result of me texting twice and calling four different times. I was told that it had not been It took five days to get the results back and that was a result of me texting twice and calling four different times. I was told that it had not been done on the third business day after I drop it off at 8:30 A.M. I found out that it had been diagnosed at the time I was told that it had not so I called two days later and got The info with inflated repair prices before taxes. By that I mean the tax was not included so it would have been even more. No pleased More
by $RichGuy
Employees Worked With
August 03, 2018
Service B2 Returning from long trip 200 miles overdue for service, Allen worked us in and completed in two days. It is our only car and no loaners were available Returning from long trip 200 miles overdue for service, Allen worked us in and completed in two days. It is our only car and no loaners were available, so the turnaround was appreciated. More
by lpjenx
Employees Worked With
August 03, 2018
Good service poor parts! The service was excellent. My main issue with this service call was the need to replace a $500 part (a trunk latch). My problem is that the identical The service was excellent. My main issue with this service call was the need to replace a $500 part (a trunk latch). My problem is that the identical part (same part number) had been replaced three years ago. That a very expensive part that is so infrequently used should only last about 2 years (it actually broke again about 9 mounts ago) and not be covered by any warranty seems ludicrous. I am very unhappy about this outcome. More
by PMCORRY
Employees Worked With
August 03, 2018
Service.. I took my vehicle in for servicing. The Staff were Professionals. They responded when I had questions in a timely manner. They communicated with me e I took my vehicle in for servicing. The Staff were Professionals. They responded when I had questions in a timely manner. They communicated with me every step of the way until the job was complete. I highly recommend this Dealership for all of your Mercedes Benz needs.. I will only use them to take care of my vehicle. More
by ABCOOKE2001
Employees Worked With
Other Employees :
Jeff Corder
