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Mercedes-Benz of Little Rock - Service Center
Little Rock, AR
714 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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714 Reviews of Mercedes-Benz of Little Rock - Service Center
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August 03, 2018
Very nice and friendly atmosphere Service members from start to finish were very professional every time I come in for a visit the company as my loner available to ensure that I make Service members from start to finish were very professional every time I come in for a visit the company as my loner available to ensure that I make it to work on time and that speaks volume More
by arisagee46
Verified CustomerEmployees Worked With
Other Employees :
Mr Derrick was very nice in polite and courteous very professional
August 02, 2018
Prompt, efficient, and always frienfly I like that the service reps are ready to assist you upon arrival. Plus, they are prepared and knowlegable about your visit. Stephen Robinson, Service I like that the service reps are ready to assist you upon arrival. Plus, they are prepared and knowlegable about your visit. Stephen Robinson, Service Rep, is always so eager to help, answer questions, and assist any way possible. More
by LINTABOR
Employees Worked With
Stephen Robinson
August 02, 2018
Good experience . Kym is always professional and very friendly.(very funny) Appreciate having the service car and the staff being very efficient. My dog loves the tr . Kym is always professional and very friendly.(very funny) Appreciate having the service car and the staff being very efficient. My dog loves the treats!! More
by johnnakay
Employees Worked With
August 02, 2018
Nice people & good service Everyone there is pleasant. I got a loaner car & phone calls about work needed before done. The place is clean & there is a tv for those that choose t Everyone there is pleasant. I got a loaner car & phone calls about work needed before done. The place is clean & there is a tv for those that choose to wait & it was a happy waiting area More
by CHEFAMY8
July 31, 2018
Broken gas tank door My car’s gas tank door will not open. Josh Winegar was very attentive and able to take me in in such a short notice. He ordered the replacement part r My car’s gas tank door will not open. Josh Winegar was very attentive and able to take me in in such a short notice. He ordered the replacement part right away and had me up and running the following day. Kudos to such a great service team at Mercedes Benz of Little Rock! More
by Castillointl
Employees Worked With
Josh Winegar
July 31, 2018
Recall of a part Excellent service. Outstanding personnel .Brought car because a part was recalled. Mr Robinson was very understanding of my situation with an ill wif Excellent service. Outstanding personnel .Brought car because a part was recalled. Mr Robinson was very understanding of my situation with an ill wife. Made the appointment to fit my schedule. More
by HERMANLTHOMAS
Employees Worked With
Mr Robinson —outstanding
July 31, 2018
Experience was great, but expensive The service was great but expensive. The length of time was as promised. The employees were friendly and professional. The estimate for projected wo The service was great but expensive. The length of time was as promised. The employees were friendly and professional. The estimate for projected work was considerably more than expected. More
by rxlisaa
Employees Worked With
July 30, 2018
Need better communication I had made my appointment online after receiving an email about tire deals on MBUSA.com. I called the day prior to confirm my appointment and make arr I had made my appointment online after receiving an email about tire deals on MBUSA.com. I called the day prior to confirm my appointment and make arrangements for a loaner car. I never received a call back, so I brought the car in the next morning. They did not have my appointment in their system, but took my vehicle anyway and shuttld me to work. I never received a call that day, so I assumed my car was ready. I arranged for someone to shuttle me back to the dealership to pick up my car. They were one tire short, so they needed to order another which would arrive the next day. They gave me a loaner for the evening. The next day, I called twice to check status, and still never received a call back. So, I drove to the dealership to pick up my car and return the loaner, only to find out that 1) my service person had to leave suddenly and no one knew the status of my car, and the 2) they had not yet put the one tire on my car... I got to wait about 45 minutes while that was sorted out and they put my tire on. This was, overall, a frustrating experience that I wouldn’t expect from a luxury car brand... More
by ldalton5484
Employees Worked With
July 28, 2018
Good job very complete. Very nice. Went extra mile to make sure all was ok. This is a lot of words. I like the service and loved Kim but this part of survey s very complete. Very nice. Went extra mile to make sure all was ok. This is a lot of words. I like the service and loved Kim but this part of survey seem hard. So is this enough words. More
by buckstop
Employees Worked With
July 28, 2018
It's nice to be remembered. Kym is an excellent service provider. She remembers me from one visit to the next visit. It makes me feel valued as a customer and lets me know Merced Kym is an excellent service provider. She remembers me from one visit to the next visit. It makes me feel valued as a customer and lets me know Mercedes respects my time. Kym is very friendly and makes sure I am comfortable with the process and costs. Transparency is very important to me More
by charlene255
