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Mercedes-Benz of Little Rock - Service Center
Little Rock, AR
737 Reviews
Today:Open today 7:30 AM - 6:00 PM
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737 Reviews of Mercedes-Benz of Little Rock - Service Center
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August 11, 2018
$164 paid, car croaked 60 miles later Had car towed to dealership day before 9 a.m. Thursday appointment. Called Thursday 4 pm. They were getting to it. Did diagnostics to find nothing. Had car towed to dealership day before 9 a.m. Thursday appointment. Called Thursday 4 pm. They were getting to it. Did diagnostics to find nothing. Did not test drive because tire was dangerous. Failed to inform me of severity of tire and I left on the 3 hour drive home. Car went back into limp home mode again. Very unprofessional. Had to have car towed back to dealership. They won’t attempt to fix until monday. basically I paid $164 for a car wash. Manager offered refund which I expect. But I want my car fixed. Authorized 2 rear tires for the drive home if they ever get this fixed. Mercedes is the Rolex of cars but their service is unacceptable. I will have to make another 3 hour trip to the dealership to get the car if they do fix it. Obviously my time is not important to them because I will waste 2 days of travel time. I will find another dealership next time. More
by RHEEBOND
Verified CustomerEmployees Worked With
Stephen in service and the service manager
August 10, 2018
Humble and Reliable Kym Phillips has always taken very good care of me in the service dept. I will send any Mercedes customer to her to have the vehicle they have purcha Kym Phillips has always taken very good care of me in the service dept. I will send any Mercedes customer to her to have the vehicle they have purchased serviced./ More
by JAMIE.PINCKARD
Employees Worked With
Other Employees :
Francesco Havas, Joey Sullivan, Kym Phillips
August 10, 2018
Reliable and fast I have always been pleased with the service I have received from MB of LR. Wouldn't go anywhere else in town! They are top notch. I have always been pleased with the service I have received from MB of LR. Wouldn't go anywhere else in town! They are top notch. More
by marthalcmurphy
Employees Worked With
Kym Phillips
August 09, 2018
Service problem with new car I purchased a new vehicle which has a software problem never seen before at this dealership. The software update has been ordered from Germany and I h I purchased a new vehicle which has a software problem never seen before at this dealership. The software update has been ordered from Germany and I have been told by Kym Phillips that Germany is in a different time zone and when Little Rock dealership is open they are closed and she cannot find out the time of arrival of the software or whether it has been shipped yet. It has been two weeks since the problem was discovered. No one from the dealership has contacted me with updates. More
by cmiller1978.cm
Employees Worked With
Kym Phillips
August 09, 2018
Always awesome! The service center is amazing and on top of that I was telling my salesman from over 2 years ago, in passing, how my steering wheel no longer adjusted The service center is amazing and on top of that I was telling my salesman from over 2 years ago, in passing, how my steering wheel no longer adjusted and Francesco went in the back and got it unstuck for me and didn’t even mention it to me. THAT is service. More
by steven.unger
Employees Worked With
Francesco Havas, Allen Blair
August 09, 2018
Great Customer Service My service included a manufacturer’s recall. I appreciate the loaner and the excellent customer service provided by Stephen Robinson, especially his w My service included a manufacturer’s recall. I appreciate the loaner and the excellent customer service provided by Stephen Robinson, especially his willingness to coordinate the drop off and pickup times with my busy schedule. More
by Lar
Employees Worked With
Stephen Robinson
August 09, 2018
Service for recall on driver side airbag. Kym was my service representative. She was very cordial, proficient, and professional. Everything was explained well. I was there for only an hour. Kym was my service representative. She was very cordial, proficient, and professional. Everything was explained well. I was there for only an hour. Nice atmosphere. More
by MAESONCARTER
Employees Worked With
Kym Phillips
August 09, 2018
Everything but scheduling! The customer service was amazing once I got there. Everyone I spoke to and some that interacted with my son were all friendly! The only drawback that The customer service was amazing once I got there. Everyone I spoke to and some that interacted with my son were all friendly! The only drawback that I experienced was scheduling an appointment. The online scheduling was deactivated and I called several times with no return call. I reached out to sales on messenger and finally received a call back. More
by ANNECIA
Employees Worked With
Kym Phillips
August 09, 2018
Best service team I have ever worked with I have a dealership within an hour drive but choose to drive 2.5 hours for service at the LR dealership- they are that good! I have a dealership within an hour drive but choose to drive 2.5 hours for service at the LR dealership- they are that good! More
by CHERYLBRIGHTWELL
Employees Worked With
Allen Blair
August 09, 2018
Service was done in a very timely fashion. I am very pleased. Cat was cleaned and vacuumed. Thank you for everything. Kind regards, Thomas. Good j was done in a very timely fashion. I am very pleased. Cat was cleaned and vacuumed. Thank you for everything. Kind regards, Thomas. Good job. More
by tcaletter
Employees Worked With
Allen Blair, Kym Phillips
