Mercedes-Benz of Little Rock - Service Center

Best customer service Mr Allen is always very helpful and courteous. He always takes care of my car issues professional and proficiently. Always able to answer my questions Mr Allen is always very helpful and courteous. He always takes care of my car issues professional and proficiently. Always able to answer my questions. More

Still OK but not quite the same The actual service of my vehicle was fine. However I had to delay service due to having to wait on a day when a loaner vehicle was available. The in The actual service of my vehicle was fine. However I had to delay service due to having to wait on a day when a loaner vehicle was available. The inconvenience made the experience less than desirable. More

Stephen Robinson is an outstanding service writer! Stephen Robinson is the most Professional, communicative & personal Service Writer I have ever had at any MB dealership I have dealt with in the last Stephen Robinson is the most Professional, communicative & personal Service Writer I have ever had at any MB dealership I have dealt with in the last 32 years! (Our first MB was a 1986 300 SDL). Stephen is a key asset to MB of Little Rock! More

Kym is awesome! Kym is absolutely great she was able to get me in with a quick appointment and they did a great job and she provided excellent customer service as usu Kym is absolutely great she was able to get me in with a quick appointment and they did a great job and she provided excellent customer service as usual I typically only work with her because I believe she is the best! She also always makes things fun and likes to joke around love her sense of humor! While I was there waiting on my vehicle to be done I also saw Francisco and he came up to me and remembered my name and chitchatted with me while I was there. It was originally that I had a sold me the vehicle and the fact that he still cane by to say hi and remembered my name was pretty cool -KD More

Everything is great except lack of loaner cars! I was in for service. No loaner car available. This is very important to me to have a vehicle at all times. I bought a new vehicle. The windshie I was in for service. No loaner car available. This is very important to me to have a vehicle at all times. I bought a new vehicle. The windshield was cracked with less than 500 miles on it. When I brought it in to be replaced, there was no loaner car available. This is one of the reasons I have continued to buy Mercedes vehicles and I am on my 5th Mercedes from your dealership. I am very disappointed not getting a loaner car. Can your policy be changed in order to have more loaners available? All of the people I have dealt with in service, finance, sales and management are awesome! They couldn't be any better! They deserve the highest rating! My reason for visit is both sales and service. More

Excellent service My car was towed to the dealership for failure to start. It was repaired and I was satisfied. Allen was great! I will inform family, friends and asso My car was towed to the dealership for failure to start. It was repaired and I was satisfied. Allen was great! I will inform family, friends and associates of my service experience. More

Smooth Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would to inform me of what was going on. More

Service Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and pat Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and patiently answered all my concerns More

Efficient Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was also very respectful of my time More