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Mercedes-Benz of Little Rock - Service Center

Little Rock, AR

4.9
711 Reviews

711 Reviews of Mercedes-Benz of Little Rock - Service Center

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July 11, 2018

Service A Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informati More

by cathyjanebell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kym Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2018

Service Review Upon Request The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. More

by cmnjenewman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2018

Service Experience Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individ More

by DOROTHYRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Roscoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2018

Worst Service My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Havi More

by Neveragain
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Josh
Jul 17, 2018 -

Mercedes-Benz of Little Rock responded

I apologize for the inconvenience. Customer satisfaction is very important and I will speak with service in regards to this. Please email me at shaas@mercedesoflittlerock.com if you have any other questions.

July 07, 2018

Great service and communication Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for serv More

by talesia.jasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kym Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey
July 06, 2018

Great service! The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning More

by MSAVAGE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Robinson-service advisor
July 06, 2018

Excellent Customer Service Staff is always helpful and polite. Being a women I’ve never felt talked down to by any of the staff at MB unlike some of the other competitors in th More

by TLCJSW0405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerrold Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Railey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Gavito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kym Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2018

3 days late.. but they always take care of me. Just wish I would have known that my warranty was getting ready to expire. I might have brought it in for a service check up prior to the expiration. More

by SACHAPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimia over the mechanics
July 05, 2018

Service Department took great car of me and my Mercedes My service associate was Allen Blair. He took excellent care of me and made sure that I knew exactly what was going on with my Mercedes. More

by havnerlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wheeler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Roscoe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2017

True Salesmanship Still Exists and It's Name is Barrett Barrett sold me my car and has been a solid presence at this Dealership ever since....when service has been lacking in other areas he has stepped up t More

by Lundy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barrett Mcalister
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