Mercedes-Benz of Little Rock - Service Center

Kym is awesome! Kym is absolutely great she was able to get me in with a quick appointment and they did a great job and she provided excellent customer service as usu Kym is absolutely great she was able to get me in with a quick appointment and they did a great job and she provided excellent customer service as usual I typically only work with her because I believe she is the best! She also always makes things fun and likes to joke around love her sense of humor! While I was there waiting on my vehicle to be done I also saw Francisco and he came up to me and remembered my name and chitchatted with me while I was there. It was originally that I had a sold me the vehicle and the fact that he still cane by to say hi and remembered my name was pretty cool -KD More

Everything is great except lack of loaner cars! I was in for service. No loaner car available. This is very important to me to have a vehicle at all times. I bought a new vehicle. The windshie I was in for service. No loaner car available. This is very important to me to have a vehicle at all times. I bought a new vehicle. The windshield was cracked with less than 500 miles on it. When I brought it in to be replaced, there was no loaner car available. This is one of the reasons I have continued to buy Mercedes vehicles and I am on my 5th Mercedes from your dealership. I am very disappointed not getting a loaner car. Can your policy be changed in order to have more loaners available? All of the people I have dealt with in service, finance, sales and management are awesome! They couldn't be any better! They deserve the highest rating! My reason for visit is both sales and service. More

Excellent service My car was towed to the dealership for failure to start. It was repaired and I was satisfied. Allen was great! I will inform family, friends and asso My car was towed to the dealership for failure to start. It was repaired and I was satisfied. Allen was great! I will inform family, friends and associates of my service experience. More

Smooth Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would to inform me of what was going on. More

Service Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and pat Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and patiently answered all my concerns More

Efficient Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was Timely, efficient, thorough. I appreciated Mr Robinson’s honesty and concern. He was very helpful and knowledgeable in answering my questions. He was also very respectful of my time More

Long term I have a long term relationship with this dealership and they have always treated me fairly. I have known some of them for 40 years. I have a long term relationship with this dealership and they have always treated me fairly. I have known some of them for 40 years. More

Service Review Upon Request The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. More

Service A Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informati Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informative. More