Mercedes-Benz of Little Rock - Service Center

Service Experience Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individ Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individual about what service is being provided. More

Great service and communication Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for serv Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for service More

3 days late.. but they always take care of me. Just wish I would have known that my warranty was getting ready to expire. I might have brought it in for a service check up prior to the expiration. Just wish I would have known that my warranty was getting ready to expire. I might have brought it in for a service check up prior to the expiration. Missed getting a covered warranty battery by 3 days. So upsetting when nothing in the last 4 years has gone wrong. That’s a bummer. More

Excellent Customer Service Staff is always helpful and polite. Being a women I’ve never felt talked down to by any of the staff at MB unlike some of the other competitors in th Staff is always helpful and polite. Being a women I’ve never felt talked down to by any of the staff at MB unlike some of the other competitors in the industry. Merecedes is a very quality built vehicle. It’s never been about a new brand for me but the style and overall value. This is my 2nd and not last MB. Patti sold me both and I cherish her friendliness and knowledge. Always there with any question I might have. More

Great service! The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning customer. More

Service Department took great car of me and my Mercedes My service associate was Allen Blair. He took excellent care of me and made sure that I knew exactly what was going on with my Mercedes. My service associate was Allen Blair. He took excellent care of me and made sure that I knew exactly what was going on with my Mercedes. More

True Salesmanship Still Exists and It's Name is Barrett Barrett sold me my car and has been a solid presence at this Dealership ever since....when service has been lacking in other areas he has stepped up t Barrett sold me my car and has been a solid presence at this Dealership ever since....when service has been lacking in other areas he has stepped up to the plate and taken control and the issues have always been resolved in a quick and effortless (on my part) timely manner. What an asset this Man is to Mercedes and to this dealership. More

They broke my car and refuse to fix it! I had the dealership service my gl550, because where else would you trust to take care of your Mercedes? After a month, I finally got my car back, and I had the dealership service my gl550, because where else would you trust to take care of your Mercedes? After a month, I finally got my car back, and the wheel fell off on the freeway!! They forgot to tighten the lug nuts! They ruined my brand new custom wheels, not to mention nearly killing me and my husband and the other things that they broke and lost (the drivers side mirror, the steering column, my floor mats) . They did replace the wheels with something they determined were "close enough", but I thought they were hideous. So, they had the new wheels painted. The paint is peeling and blistering now, 3 months later. And, they had promised that if anything went wrong with that wheel for the next year, they would take care of it. They LIED! Shortly after leaving the dealership the second time, the strut on that wheel went bad and they refuse to fix it. If you take your car there, you can expect it to take at least a month to fix, they WILL break something else, and never, ever deal with Kym. She is scatter brained and doesn't know anything about your car. More