Mercedes-Benz of Little Silver

Very please t and Easy to deal with All the employees make your visit, very easy and pleasant make your visit, very easy and pleasant More

My door was repaired in a timely manner I was very happy with the service. with the service. More

Exceptional service & customer everytime I visit . . My service person Dan Holden is always very helpful & informative. . My service person Dan Holden is always very helpful & informative. More

Every thing was good at Contemporary Guy was my service coordinator and always does a good job in advising me what I need to do service wise coordinator and always does a good job in advising me what I need to do service wise More

Mr Guy is very professional and got job done in timely manner truly appreciate people like him that take my time serious manner truly appreciate people like him that take my time serious More

Drop off easy and efficient. Service advisor (Steve) was absolutely focused on what was best for me. Great customer experience. Service advisor (Steve) was absolutely focused on what was best for me. Great customer experience. More

I recently took my 2019 E63S Wagon here for repairs due to some fault codes and performance concerns. Given my well regarded, platinum-level Fidelity warranty, and previous excellent experiences with other to some fault codes and performance concerns. Given my well regarded, platinum-level Fidelity warranty, and previous excellent experiences with other mid to high-end dealerships (Mazda, MINI & BMW), I anticipated a straightforward and high-quality service experience. Unfortunately, my expectations were far from met. The initial interaction with my Service Advisor (SA) set an unusually negative tone. Immediately, I was greeted with dismissive comments about my warranty coverage ("Fidelity warranty doesn’t cover anything") and condescending remarks about my vehicle's age and mileage - this despite my vehicle being a well maintained and relatively new Mercedes with just 60k miles. Throughout the week-long ordeal, communication was virtually non-existent unless proactively initiated by me. When updates were provided, they were often incomplete, unclear, or delivered in a condescending manner. Specific points of frustration included: - No proactive communication or status updates from the dealership. I repeatedly had to contact the SA for basic information. - Misleading or incomplete information regarding warranty coverage. Fidelity, known for typically smooth warranty processes, offered to cover only a portion of the necessary repairs. The dealership’s explanation and handling of this matter were unclear and unsatisfactory. - An unclear and confusing diagnostic process, including receipt of a blank video intended as an inspection summary. - Difficulties in reaching the SA or anyone at the dealership when my SA was unavailable, with calls and texts frequently going unanswered. After deciding that the dealership’s quoted repairs were prohibitively expensive (and seemingly inflated beyond Fidelity’s approved coverage), I chose to retrieve my vehicle and seek repairs elsewhere. Regrettably, even this process was far from trouble-free. Upon collection, I discovered new damage - a noticeable scratch on the passenger window trim that was not present when I brought the car in. The SA's response to this concern was dismissive, and despite assurances that a manager would follow up, no such communication occurred. Diagnostic charges totaling $850, delays in collecting the car, and the car left parked blocking other customers just soured the experience further. The only positive aspect of the experience was that I was provided with a loaner vehicle, which is standard practice for service at this level but still appreciated. Overall, this was the worst service experience I've encountered across multiple automotive brands. For a premium brand like Mercedes-Benz, this level of customer care - particularly the poor communication, dismissive attitudes, and mishandled processes - is completely unacceptable. I strongly recommend seeking service elsewhere unless significant improvements are made. More

Bob has been our Service Advisor for over close to a quarter of a century. Besides Mercedes we have other luxury vehicles. However, in our experience with all the Service Advisors no one comes close to quarter of a century. Besides Mercedes we have other luxury vehicles. However, in our experience with all the Service Advisors no one comes close to Bob for Knowledge and Personality. More

Service advisor Michael was very knowledgeable and he was going through every item in a detailed manner. going through every item in a detailed manner. More

Our Service Writer, Bob, is a wonderful person and is such an asset to your company. He is definitely a keeper!!! such an asset to your company. He is definitely a keeper!!! More