Mercedes-Benz of Littleton

Chris Bridges is an excellent service advisor that is very professional and helpful. I highly recommend him as the primary service advisor. very professional and helpful. I highly recommend him as the primary service advisor. More

I took the car in to have summer tires installed. I was charged for a 43 point inspection that I did not authorize. The cost was more than $500 and the car only has 16,000 miles. Also, I asked them t I was charged for a 43 point inspection that I did not authorize. The cost was more than $500 and the car only has 16,000 miles. Also, I asked them to add window washer fluid and they did not do it after assuring me that they would. More

They fit me in to their schedule and promptly completed the brake service. Got it back cleaner than it was when I brought it in! the brake service. Got it back cleaner than it was when I brought it in! More

Excellent service. Great advisor and attentive to their customer service and needs. They always do wonderful work Great advisor and attentive to their customer service and needs. They always do wonderful work More

Our salesman Tony was great and did not pressure us for a sale. This coupled with the support of the GM Aaron made our first Mercedes purchase a memorable one. Thank you! sale. This coupled with the support of the GM Aaron made our first Mercedes purchase a memorable one. Thank you! More

I had my windshield replaced by a 3rd party, and several of the sensors were inoperative when I picked it up. MB of Littleton was able to diagnose and make the repairs quickly, and they even worked directl of the sensors were inoperative when I picked it up. MB of Littleton was able to diagnose and make the repairs quickly, and they even worked directly with the 3rd party to arrange payment. Super easy! More

The staff is knowledgeable, trustworthy, and respectful. Everything is fully explained and follow up communication is consistent. Everything is fully explained and follow up communication is consistent. More

The check in process was fast, the loaner process was fast. My vehicle was ready the same day. Thanks. fast. My vehicle was ready the same day. Thanks. More

I was very satisfied with my service appointment. Brian was helpful and explained well and answered all my questions Brian was helpful and explained well and answered all my questions More

Is there an option for less than 1. I dropped off my 2023 Sprinter Van for a simply oil change and to check an error message on the active distance assist. Vehicle was dropped off on I dropped off my 2023 Sprinter Van for a simply oil change and to check an error message on the active distance assist. Vehicle was dropped off on a Friday morning for my scheduled service at 8am. After meeting with the service advisor, he said we'd get the oil change complete and put the error message on the computer. He went on to state that he'll get the oil change done today (Friday) and they'll work on the error message right away next week, hope to have an update and complete by end-of-day Monday. Monday comes and goes without a response. Tuesday, at the end of day, I call Aaron (service advisor), and to see status. Aaron states oil change is complete and we'll have the error message reviewed tomorrow (Wednesday). Wednesday now comes and goes with no response. Thursday all day goes without a response. I call at 4pm, and get someone else, let's call him Jerk, as that's how is treated me. So jerk goes on to say that Aaron is out of the office and that it's not his reponsibility to follow up on Aaron's clients. I asked Jerk the status of my vehicle and he said, he'll have an answer for me on Friday, not 6 business days after I dropped it off. I told Jerk, stop, I'll come pick it up. I show up to pick it up and, of course, Jerk and Aaron, have proven themselves as the van hadn't been touched, no oil change that I was told was done, and the van was just pulled into the shop during the 20 minutes it took me to get to the dealership. Obviously, they don't have enough common sense to know that my app tells me someone is operating my vehicle. Six days and it didn't move until I complained. And no apology from Jerk - simply, here's your keys and get lost. Even better, the guy that brought the unit outfront had lost the key that's built into the key FOB. of course, they blamed it on me for them magically losing it. Do youself a favor, go some place else. I only paid $95k for this van - apparently, you need to get the G-Wagon to be treated with respect. More