Jawad Al Zainati

Mercedes-Benz of Littleton responded

Thank you for noting the outstanding workmanship and communication from service advisor Jawad. We’re pleased your Mercedes-Benz Sprinter 3500 service was completed as promised and that your Saturday morning pickup was smooth. We look forward to assisting you again. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention. If you don't mind reaching out to us directly, we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Customer Experience Team Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

Thank you for taking the time to share your experience. We are glad our team provided clear communication, a timely loaner car and on time completion for your Mercedes-Benz CLA 250. We look forward to assisting you again. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

It’s great to hear we had your windshield in stock and could fit you in promptly. Jawad is glad our team provided professional, quality service and accommodated your schedule. Thank you for trusting us with your Mercedes-Benz. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

It’s great to hear our team was efficient during your window ring and clear bra service on your Mercedes-Benz. We’re pleased you felt informed and had direct lines for any questions. Jawad and the team appreciate your feedback. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

We’re delighted the service on your Mercedes-Benz was fast, clean, and reasonably priced. Jawad and our team are pleased to hear that the work was explained thoroughly and that you felt welcomed. We look forward to your next visit. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

Thank you, Joe, for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Customer Experience Team Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

We appreciate your kind words about our loaner vehicles and flexible payment plan options. It’s great to hear Jawad and our team provided a smooth service experience for your Mercedes-Benz GLA 250. We look forward to welcoming you back on your next visit. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

Thank you, Sonny, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton

Mercedes-Benz of Littleton responded

It’s wonderful to hear you enjoyed our white glove care for your AMG GLA 45. Your recognition of our commitment to the Mercedes-Benz standard means a lot to us. We look forward to seeing you again and invite you to ask for Jawad at your next service. Where Luxury Feels Like Home Matt Logue General Sales Manager mlogue@mboflittleton.com Direct Line: 720-206-0012 Mercedes-Benz of Littleton