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Mercedes-Benz of Littleton - Service Center
Littleton, CO
309 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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309 Reviews of Mercedes-Benz of Littleton - Service Center
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June 06, 2025
Is there an option for less than 1. I dropped off my 2023 Sprinter Van for a simply oil change and to check an error message on the active distance assist. Vehicle was dropped off on I dropped off my 2023 Sprinter Van for a simply oil change and to check an error message on the active distance assist. Vehicle was dropped off on a Friday morning for my scheduled service at 8am. After meeting with the service advisor, he said we'd get the oil change complete and put the error message on the computer. He went on to state that he'll get the oil change done today (Friday) and they'll work on the error message right away next week, hope to have an update and complete by end-of-day Monday. Monday comes and goes without a response. Tuesday, at the end of day, I call Aaron (service advisor), and to see status. Aaron states oil change is complete and we'll have the error message reviewed tomorrow (Wednesday). Wednesday now comes and goes with no response. Thursday all day goes without a response. I call at 4pm, and get someone else, let's call him Jerk, as that's how is treated me. So jerk goes on to say that Aaron is out of the office and that it's not his reponsibility to follow up on Aaron's clients. I asked Jerk the status of my vehicle and he said, he'll have an answer for me on Friday, not 6 business days after I dropped it off. I told Jerk, stop, I'll come pick it up. I show up to pick it up and, of course, Jerk and Aaron, have proven themselves as the van hadn't been touched, no oil change that I was told was done, and the van was just pulled into the shop during the 20 minutes it took me to get to the dealership. Obviously, they don't have enough common sense to know that my app tells me someone is operating my vehicle. Six days and it didn't move until I complained. And no apology from Jerk - simply, here's your keys and get lost. Even better, the guy that brought the unit outfront had lost the key that's built into the key FOB. of course, they blamed it on me for them magically losing it. Do youself a favor, go some place else. I only paid $95k for this van - apparently, you need to get the G-Wagon to be treated with respect. More
by bensonjohnw
Employees Worked With
Aaron, and guy that wouldn't tell me his name (Jerk)
June 05, 2025
Mercedes Benz of Littleton is the best in town they take the time to spend with you from beginning to the end of your deal from sale team to the to the team and the managers even pop in and meet you the time to spend with you from beginning to the end of your deal from sale team to the to the team and the managers even pop in and meet you More
by Donald Duck
Verified CustomerEmployees Worked With
June 04, 2025
I can't say enough good things about this dealership! What sets them apart is their incredible commitment to customer convenience and care. The service experience here is simply exceptional. They actu What sets them apart is their incredible commitment to customer convenience and care. The service experience here is simply exceptional. They actually drive from Littleton all the way to Westminster to pick up my car for service and then deliver it back to me when it's ready. This level of convenience eliminates all the usual hassles of car maintenance, no more arranging rides or sitting in waiting rooms. But they don't stop there. Every single time my car comes back from service, it's been thoroughly washed and vacuumed, looking better than when I dropped it off. These thoughtful touches show they truly care about the complete customer experience, not just fixing what's broken. This dealership has completely transformed how I think about car service. They've taken what used to be a stressful, time consuming chore and made it effortless. The quality of work is excellent, but it's their outstanding service approach that makes them stand out from every other dealership I've dealt with. If you're looking for a dealership that genuinely puts customers first and goes the extra mile, I highly recommend giving them your business. You won't be disappointed! More
by Jess CO
June 03, 2025
I made an appointment to bring my Sprinter van in for the A Service. They got my van in and serviced in the time stated. The Service technician did not find anything on the van that needed additional attenti A Service. They got my van in and serviced in the time stated. The Service technician did not find anything on the van that needed additional attention. Aaron and the Service Department technicians are trustworthy and I am confident my van is in very good hands when being serviced. More
by LDAVIS110
Employees Worked With
Arron Frankovich
June 02, 2025
Great experience. On time, solid customer service. The updates on the work was great. I liked the video showing where they were in the process and what service they On time, solid customer service. The updates on the work was great. I liked the video showing where they were in the process and what service they were recommending. More
by MARK@THEVILLAGECASTLEPINES.COM
June 02, 2025
Chris in the service department always takes wonderful care of me. The last repair was fully covered by my warranty. I was given a loaner car and the work was completed at no cost to me. care of me. The last repair was fully covered by my warranty. I was given a loaner car and the work was completed at no cost to me. More
by Davma
Employees Worked With
Chris
June 02, 2025
Louie was an amazing sales person who didnt push us and allowed us to ask all the questions we had. It was all around a great experience, everyone at the location made us feel valued even the gentleman at allowed us to ask all the questions we had. It was all around a great experience, everyone at the location made us feel valued even the gentleman at the shop who helped us pick out accessories. Thanks to all and we love our new car! More
by ACALLAWAY12
Employees Worked With
May 30, 2025
Sold used inventory without disclosing issue. Oil in Cooling system. Right rear brake dragging / overheating. Oil in Cooling system. Right rear brake dragging / overheating. More
by TYLER.J.HEIDE
May 30, 2025
Frandly serves tecniton and good atmosphere makes you feel good and clean dealership and an time feel good and clean dealership and an time More
by VICSJEWELRY
Employees Worked With
