Mercedes-Benz of Littleton - Service Center

Less than a one! General manager is very unprofessional to put it as nicely as possible. Run to ANY other dealership! They got in an accident in our vehicle and then it was vandalized while they had it fo to put it as nicely as possible. Run to ANY other dealership! They got in an accident in our vehicle and then it was vandalized while they had it for repairs. They claimed NO responsibility. Having to see an attorney now. More

Can we get less than a 1? What a friggin nightmare! Our RV was damaged when Mercedes of Littleton was doing a test drive! To add salt to the wound it was vandalized while they were making repairs! They r RV was damaged when Mercedes of Littleton was doing a test drive! To add salt to the wound it was vandalized while they were making repairs! They refused to take any responsibility! We are seeking legal advice! Do not trust your vehicle to these people! More

Traveling around the US in our Sprinter van it was nice to find someone to take a sincere interest in us like Rory. He took the time to go the extra mile. to find someone to take a sincere interest in us like Rory. He took the time to go the extra mile. More

Worst Customer Service In Town NO ONE CARES Update: I changed my review to one star. After 2 weeks I have heard from no one at the dealership. I waited after seeing the GM's comment to this revi Update: I changed my review to one star. After 2 weeks I have heard from no one at the dealership. I waited after seeing the GM's comment to this review and no call. That Friday approx 2-3 days later I got a text asking how my service was. I called and told Sia I was not happy she told me the service manager would call me Monday. No call. Tuesday I email Sean the GM....Nothing...Wednesday I call MB USA they tell me they will contact the dealership.......NOTHING. I'm blown away by this. This is MERCEDES BENZ? WOW I will be sure to tell everyone I know and work with that this is the most unprofessional dealership in Colorado. Kia gives 10X better service. Purchased a e350 4 matic recently and the car had been serviced through this dealer so I chose to continue using them. I'm only 23 so I look young but the reason I drive a benz is I make good money I want the quality and service of Mercedes. I walk into the service area and no one has any clients they don't even recognize me or say anything to me so I just stand there and eventually ask someone to help me. This is after they watch me drive my vehicle right into the bay directly in front of them. Nothing makes me feel worse than people assuming because of my age I can't afford or don't drive a Mercedes. Remember my original reason for buying one of these cars? If the service was good I could go past all this. I just want a car that has no issues. In my first month owning I've been in 3 times. First time was to get an alignment done and investigate a nasty clunk coming from front suspension they also were going to do a big multi point inspection over the car. After a day they called saying car looks great other than a steering control module that was making the clunking noise. They said they aligned the car and didn't notice any issues. The steering control module was on order so I said I will come back. Drove it home and alignment was the same if not worse than before. Was texted and told that the part was in book an appointment. Texted my service guy 3 times to schedule an appointment nothing back ended up having to call. Said I would be staying for the appointment since it would only take an hour. Showed up for the appointment told them car still didn't drive straight it now shook at 40-60 mph. I took my appointment person for a ride he said that the massive clunk was not the steering control module (which would've been $700+). They looked over the car again and said i needed new struts. Okay cool my warranty covers the $1600 repair. They replace the struts and say they worked on the alignment again. Get in the car drive it home and it drives nice no clunk but pulls to the right still and not just a very slight pull its a dead on pull. Reading over the notes they said my front right wheel had damage and recommended replacing. No one asked me if I wanted it replaced? I would've said YES and no one even asked me. The multi point inspection said it checks over all the suspension components why didn't they catch the struts on the original look over? Did they even perform the look over? I also asked that my oil be changed and they just didn't even do that. It just feels like I'm kind of being pushed away like they do not want my business and have "better customers" maybe Mercedes of Denver will treat me better and get the alignment right. Extremely disappointing I've spent close to $2,000 and my car still pulls to the right and has issues. SAD More

Don Shelton ⭐⭐⭐⭐⭐ Service Great service from Don Shelton. He is responsive, honest, timely, and works with you. He works in your best interest and is not just about the money. Great service from Don Shelton. He is responsive, honest, timely, and works with you. He works in your best interest and is not just about the money. Chris C. More

No to the dealership; Yes to Don I would give this dealership a 1 star or zero star, but I would give Don in the service department 5 stars. We started working with a different repre I would give this dealership a 1 star or zero star, but I would give Don in the service department 5 stars. We started working with a different representative when we first brought our car in for repair. His customer service was a negative 5 stars. He was unresponsive and failed to disclose to us the full nature of the problem. He caused us to be in a worse position than we started. Luckily, he is no longer there, and we began working with Don. Don is excellent. He truly cares about your problem and car and taking care of you. He is responsive, and he does what he says he's going to do. While the dealership itself has a lot of work to do on its customer service, policies, and showing you that they actually care about helping you, and not just how much money they can get out of you, Don is the complete opposite. He is candid, goes above and beyond just the bare minimum, and he isn't just looking to see how much money he can get out of you. If you have to go to Mercedes-Benz of Littleton, go see Don. More

Excellent GL 350 Service Excellent service, prompt attention and courteous personnel. Service advisor was Connor who kept me advised of status of service which a "B" service Excellent service, prompt attention and courteous personnel. Service advisor was Connor who kept me advised of status of service which a "B" service on a GL. A very pleasant experience due to the personnel, especially Connor.. More

I stopped by the dealership because I kept getting an alert about my tire pressure. I did not have an appointment. Mr. Uribe took it upon himself not to just put more air in my tire, but to look for a p alert about my tire pressure. I did not have an appointment. Mr. Uribe took it upon himself not to just put more air in my tire, but to look for a potential problem. He found a small screw in my tire. He then went on to fix the tire for me. When I was reunited with my vehicle he showed me (at my request) where the issue had been and how he fixed it. I told him how appreciative I was as I was about to leave on a road trip with the car. During our last few minutes of conversation, he even took things one step further for me and took the time to show me where and how to put windshield wiper fluid into the car if I needed to on my trip. As you can see, I rely heavily on the service this dealership claimed they would provide if I purchased one of their vehicles. I also have embrace should something happen while I am on the road, but Mr. Uribe's time and attention to me and my vehicle saved me time and potentially more significant damage to my vehicle. More

The best experience I have.The service Advisor Eric Roberts absolutely know what he's doing and know how to treat a costumer. The Mercedes-Benz of Littleton got new costumer and I will recommend this Roberts absolutely know what he's doing and know how to treat a costumer. The Mercedes-Benz of Littleton got new costumer and I will recommend this dealer !!! -Paul "Schonberg" Sykora of Frisco,CO More