Mercedes-Benz of Littleton - Service Center

I did the 100000 mile recommendations and I had a problem fixed with the DEF system. Spent $5,000.00 and they did not reset the oil change counter. And they did not even do a car wash on the outside of the v fixed with the DEF system. Spent $5,000.00 and they did not reset the oil change counter. And they did not even do a car wash on the outside of the vehicle. And I had appointment for the vehicle and was days later that they could even look at it to tell me what was wrong - why the engine light was on and there was a count down on ignitions. I had to keep calling to find out the problem. I understand waiting for it to be completed- but waiting days for someone to look at it- when I had an appointment- I don’t think this is great service But they did fix my problems and they were nice and friendly. More

These are the top professionals anywhere. The price was fair, the work was done quickly and interactions were friendly The price was fair, the work was done quickly and interactions were friendly More

Efficient and professional service! Austin was very easy to work with — he provided me with a loaner, kept me informed of the service via a video walk through, and was spot on in terms Austin was very easy to work with — he provided me with a loaner, kept me informed of the service via a video walk through, and was spot on in terms of timing. And the parts department was super helpful in finding a missing cap for my trunk. Super friendly and pleasant experience at MB Littleton! More

Great people, all across the board - I really appreciate the work they did for me - thx the work they did for me - thx More

Honest and informative information was provided. I was in and out very quickly. Thank you I was in and out very quickly. Thank you More

From the moment we arrived, no wait time & customer service was 5 star! They were thorough in explaining everything from drop off to pick up. We were satisfied with everything about this dealership. We service was 5 star! They were thorough in explaining everything from drop off to pick up. We were satisfied with everything about this dealership. We will definitely be returning and recommending this place! More

Fast and efficient. Brian was friendly and considerate to get the vehicle done, knowing I had a couple hour drive back. Brian was friendly and considerate to get the vehicle done, knowing I had a couple hour drive back. More

Very professional, kept me informed throughout the entire service, liked the video review done by the service tech explaining every he would be doing. Overall a very pleasant experience and well done service service, liked the video review done by the service tech explaining every he would be doing. Overall a very pleasant experience and well done service. More

Was able to get a quick appointment and they had loaners available. Chris Bridges keeps us informed with consistent communication on status. available. Chris Bridges keeps us informed with consistent communication on status. More

I had a service b appointment and was told my car was ready. When I arrived, they could not find the key to the car. After waiting 15 minutes, I was told the service rep (Rory) had the key but neglected ready. When I arrived, they could not find the key to the car. After waiting 15 minutes, I was told the service rep (Rory) had the key but neglected to notify the other attendants. When they finally brought the car around I found that it had not been washed as is standard procedure. They offered to take it back and wash it but I was in a hurry and didn’t want to wait another half hour. This is the second time I have been disappointed by the service department. After 20 years of excellent service at Mercedes, I wonder what’s happening now. More