Mercedes-Benz of Long Beach

If you want to flog yourself, lose money and be treated like your existence doesn't matter, this is the place to go. The dealership would not help me buy car and broke a $1000 key. Mercedes corporate set u like your existence doesn't matter, this is the place to go. The dealership would not help me buy car and broke a $1000 key. Mercedes corporate set up me up with the dealership to fix a third car I own. I knew it would create a problem based on rude sales lady who didn't even want to help me buy the car. Instead of fixing a minor defect, the dealership removed all the warranties from my 2 year old car so it cannot be serviced anywhere. This came after 1) i was asked to wait 6 weeks for an appointment 2) was asked to sit in a metal chair for an hour to wait for appt on appointment day only to be turned away after watching three employees playing with their cellphones. 3) dealership manager hung up on me 4) owner blows off all emails and has no phone number. No one will provide any documentation after car was kept for a week during which time it was "fixed" except nothing was fixed then Service Manager Brock Templeton declared he can't duplicate a problem ignoring reality and a dozen videos showing problem and he wrote an email declaring the car is in a buyback program. Ya! Cuz he decided to do that to my car without my knowledge or consent. Normal for this dealership. Corporate customer care explained that with this designation car cannot be serviced anywhere and designation cannot be removed without Brock Templeton removing it so I'm stuck with valueless car. And no buyback offer was presented not that i wanted to sell the car. I just wanted the radio to work. But because this dealership is so lame they can't fix a radio, they decided to inflict pain and problems on me. Everywhere I go Mercedes lovers say how beautiful my car is. I tell them about this dealership and they recount similar stories about the same place. Im just one of hundreds of victims of this dealership hiding behind the Mercedes name unable to provide even Temu quality customer service. It is because of this dealership that I will be selling the car. After owning 4 mercedes in 10 years all will be sold and we can buy cars from a dealership committed to supporting customers. More

Great quick process great people to work with very helpful like the service thank you helpful like the service thank you More

Best Dealer ever Steve is the man! !! Got me the best deal ever he’s is so great and patient !! Got me the best deal ever he’s is so great and patient More

Rania and the whole team are great! She right away knew what the best options for me were when I told her my budget and needs. Not once did she say it couldn't happen. She made it happe She right away knew what the best options for me were when I told her my budget and needs. Not once did she say it couldn't happen. She made it happen for me. More

My experience with MB of Long Beach was stress and headache free thanks to Edward and PeeWee. I came in on Memorial Day weekend to purchase/test drive a CLE300 Cabriolet, Lior (PeeWee), treated me wit headache free thanks to Edward and PeeWee. I came in on Memorial Day weekend to purchase/test drive a CLE300 Cabriolet, Lior (PeeWee), treated me with the refinement and sophistication I would expect from Mercedes Benz, quality behavior and knowledge of the products.he was selling. Very impressive. Edward had been in correspondence with me over the Internet and was present during the actual purchase, also top drawer presentation, your dealership is lucky to have these people on board. I will be sure to recommend your showroom and sales staff to my friends, family and clients. Thank you for the luxury service! All the best, Michael Kelley More

Toshi and Lisa are simply amazing. They take great care of you and your wallet. They are not there to sell you a car, they are there to create a relationship. They take great care of you and your wallet. They are not there to sell you a car, they are there to create a relationship. More

SIMPLE…. .AMAZING QUICK FAST SALES DEPT is BEYOND YOUR EXPECTATIONS Absolutely Toshi and Lisa OMG kinda still in SHOCK on the service I received .AMAZING QUICK FAST SALES DEPT is BEYOND YOUR EXPECTATIONS Absolutely Toshi and Lisa OMG kinda still in SHOCK on the service I received More

Great dealership. Toshi and the team handled the entire deal with care. Great to work with. Toshi and the team handled the entire deal with care. Great to work with. More

Excelente Marcos muy buena atención muy amable 10/10 dejando todo muy claro y atendiendo todas las dudas dejando todo muy claro y atendiendo todas las dudas More

Very professional people, treat you very nice Very quick transactions good deal I love it transactions good deal I love it More