Nick was amazing. He listened attentively to my concerns and addressed them accordingly. I couldn’t ask for a more professional and knowledgeable person to be my advisor. I would like to give him the highest marks possible.
However, I’m very disappointed at the fact that I was charged $8.72 for gas reimbursement. I did in fact refuel the loaner car with an amount I thought was substantial . I only wish someone would have told me I needed to add more fuel. I’m not at all happy about being charged dealer gas prices . I would have gone to another gas station and spent less money. This is my 4th purchase from Long Beach Mercedes and this is actually the first time I didn’t feel valued by your dealership . I hope to get over my disappointment soon. This is giving me serious second thoughts about where to get my next service and purchase from. It’s the principle and I do accept responsibility for my error. I should’ve asked if everything was ok when I returned the loaner car.
Thank you for checking out my review, Donna Dixon, a loyal and faithful customer