Mercedes-Benz of Long Beach

Excellent, professional service! Prompt response to my scheduled arrival, accurate estimate of costs, punctual completion of maintenance. Very helpful for a busy business executive. I Prompt response to my scheduled arrival, accurate estimate of costs, punctual completion of maintenance. Very helpful for a busy business executive. I appreciate their professionalism! More

Leasing Vehicle It was refreshing to deal with TK after being mistreated by other sales reps at other dealers. He is polite, not pushy, and pays attention to the cust It was refreshing to deal with TK after being mistreated by other sales reps at other dealers. He is polite, not pushy, and pays attention to the customer’s wants/needs. More

Great Customer Service I Love dealing with this Mercedes Dealership - always greeted with a pleasant smile. They always keep me updated on the services being performed. Over I Love dealing with this Mercedes Dealership - always greeted with a pleasant smile. They always keep me updated on the services being performed. Overall great service More

Great experience! Christopher was very helpful! He was patient with our preference and did a great job following up with my new car the next day making sure everything Christopher was very helpful! He was patient with our preference and did a great job following up with my new car the next day making sure everything was okay! More

Painless We were sent to your dealership by Costco. We first met Dez online. I had a number of questions and he answered them directly with no gloss. I appr We were sent to your dealership by Costco. We first met Dez online. I had a number of questions and he answered them directly with no gloss. I appreciated the straightforwardness. When we met him in person we were predisposed to do business with him as we thought he was very helpful. After discussing the pros and cons of various models, we settled on the car we finally got. More

Questionable reputation Recently baught a used car. After a day of driving I noticed the heated and cooled seats of my vehicle wasnt working. I contacted them and said they d Recently baught a used car. After a day of driving I noticed the heated and cooled seats of my vehicle wasnt working. I contacted them and said they didnt check if they were working prior to selling the vehicle. And since my vehicle is not MB they said they dont have d tool to check. Really? A big dealership like them do t know to check or fix heated or cooled seats? I contacted the used car manager 5 times, left message and left my number .. I have yet to hear from them. BEWARE. THEY DONT STAND BY THE QUALITY OF THEIR VEHICLE. I'll update this review until my vehicle is fixed either by them or another dealership More

Great experience Leasing our car was easy and painless. Dylan and Erin were both very helpful from beginning to end. Love the car and very happy overall! Leasing our car was easy and painless. Dylan and Erin were both very helpful from beginning to end. Love the car and very happy overall! More

Great Service It was a pleasure to have Nick Ortiz as my service advisor and was quick to help me without a long wait. he called me right away with the tech results It was a pleasure to have Nick Ortiz as my service advisor and was quick to help me without a long wait. he called me right away with the tech results. More

Service of the car It was a trouble shooting issue. The mechanic was able to figure it out and with the service advisor Rebecca they got it done. Very great full becau It was a trouble shooting issue. The mechanic was able to figure it out and with the service advisor Rebecca they got it done. Very great full because the sensors are involved and can get expensive... thank you 😊 More

Our GLS63 This dealership showed high professionalism and knowledge of product. The care and consideration given to me by the staff was great. I enjoyed the This dealership showed high professionalism and knowledge of product. The care and consideration given to me by the staff was great. I enjoyed the whole process of purchase. More