Mercedes-Benz of Long Beach

Amazing service.. This dealership is a bit further than the Torrance dealership but, so worth the drive. Rebecca Lee, my service advisor went above and beyond to mak This dealership is a bit further than the Torrance dealership but, so worth the drive. Rebecca Lee, my service advisor went above and beyond to make sure we were taken cared off, my wife has a brand new car that had an issue which is rare but, we made it work. I called the Torrance dealership and inquired about a loaner.. none available until almost 5 days later!? We need both our cars to work and i decided to call Long Beach, immediately totally different experience, they said, yes we can accommodate you and yes we have a loaner now.! I drove there and met with Rebecca Lee, she made it a very enjoyable experience and got me on the road right away, she was handling a few clients at the same time, I was impressed as she didn’t make me wait or anything. One other great point is that she was on top of the service request, even thou it took longer than expected she checked in and connected with me to keep me updated, it is the little things like this that makes this a very memorable experience and sets Mercedes apart from the competition. I will definitely come back to the Long Beach Mercedes whenever we need anything else. Thank you so so much!!! More

Outstanding 👍 Excellent service provided by Raymond, and all other staff members . All personnel are courteous and friendly. Facility is customer friendly and well Excellent service provided by Raymond, and all other staff members . All personnel are courteous and friendly. Facility is customer friendly and well maintained. Would recommend Long Beach MB to all my friends👍 More

my experience has been with the service advisory Rebecca Rebecca Lee is very professional, very helpful, and focused on getting a great service to you. The service is fast. Their suggestions are right on p Rebecca Lee is very professional, very helpful, and focused on getting a great service to you. The service is fast. Their suggestions are right on point and mindful. More

Excellent Dylan made my purchase easy and fast. He responded to my messages fast and kept in touch. Will definitely recommend Mercedes of Long Beach to my frien Dylan made my purchase easy and fast. He responded to my messages fast and kept in touch. Will definitely recommend Mercedes of Long Beach to my friends More

Great help and solution focused. Everyone was respectful and helpful. Every time I had a question, the team followed up and got back to me quickly. Happy to be and remain a customer. Everyone was respectful and helpful. Every time I had a question, the team followed up and got back to me quickly. Happy to be and remain a customer. More

Everything customized to my needs. I liked being treated with respect and having all of my questions answered, as well as being shown the inside panels & how everything worked. Most im I liked being treated with respect and having all of my questions answered, as well as being shown the inside panels & how everything worked. Most important finding the car that matched my desires and finances. More

Great customer service Debbie is always great, willing to please you in our need. Great smile. Very friendly customer service and our car was ready just 4 hours after we dro Debbie is always great, willing to please you in our need. Great smile. Very friendly customer service and our car was ready just 4 hours after we dropped. More

Professional Service all the way! Rebecca Lee made the service as quick and efficient as possible while being friendly, upbeat and personable! I come all the way from Orange County to Rebecca Lee made the service as quick and efficient as possible while being friendly, upbeat and personable! I come all the way from Orange County to service my car and the whole process is seamless. I look forward to my rental car and the coffee! More

New lease Very helpful and not overbearing. Joel had everything ready for my son and daughter-in-law prior to our arrival and answered all of their questions s Very helpful and not overbearing. Joel had everything ready for my son and daughter-in-law prior to our arrival and answered all of their questions since they are the ones that will be using the car. More

Rob Merc Review I always have a good experience at LB Mercedes. The purchase process and service center are always friendly and professional. I do recommend the st I always have a good experience at LB Mercedes. The purchase process and service center are always friendly and professional. I do recommend the staff at LB Mercedes More