Mercedes-Benz of Los Angeles

Don't Make Your Appointment On-Line I believe the on-line appointment prompts an email to you where you are to respond with your request. I did not know this, ignored the email because I I believe the on-line appointment prompts an email to you where you are to respond with your request. I did not know this, ignored the email because I did not realize the correlation, and assumed that I had an appointment at the requested date and time. Fortunately, even without an appointment, I was able to get my car serviced immediately. My service advisor Barry Murphy was very friendly, communicated well, and applied the relevant price reductions for whichever "specials" were active. I appreciate the service I have received over the last 18 years at this location. Though I live and work closer to several other MBZ dealerships/service centers, I still come to the Downtown LA location based on my positive past experiences. More

Service Appointment There needs to be a special line for those individuals who have appointments. We should not have to be herded in like cattle. Service Appointment There needs to be a special line for those individuals who have appointments. We should not have to be herded in like cattle. Service Appointment More

Easy breezy The entire staff is relaxed and professional. And they bend over backwards to help their clients. Always dependable .and fast. Easy to reach anyone th The entire staff is relaxed and professional. And they bend over backwards to help their clients. Always dependable .and fast. Easy to reach anyone there on the phone. More

Couldn't be more easier The process of getting my service "B" for my E350 couldn't be easier. The staff were all friendly and accommodating by thoroughly answering all my qu The process of getting my service "B" for my E350 couldn't be easier. The staff were all friendly and accommodating by thoroughly answering all my questions. The communication using mobile payments and text messaging was great and convenient. More

Excellent and Quality Service. Excellent service from the time I walked into the service department. Staff were quick and efficient and took care of me right away or should I say my Excellent service from the time I walked into the service department. Staff were quick and efficient and took care of me right away or should I say my vehicle. More

Disappointed I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined so I purchased a Mercedes Certified 2014 E Class in August 2016. I love the car. It developed smoke from the dashboard and another dealer determined someone had previously spilt a liquid behind the navigation screen. The certification process did not discover this but even worse when I wrote the sales manager of the problem he NEVER even responded to my letter. I was at the least expecting a response from Mr. Alex Ochoa, but nothing. I paid for the repair via Hoehn Mercedes in Carlsbad who has been exceptional. This year I purchased a 2015 SL 550 from Temecula Mercedes and have no complaints. I suggest avoid Downtown LA Motors due to their lack of response to customer issues. More

service check up the service was good Mr. Phillips was concerned of my time limit and had made very good options if service had to be interrupted however he came thru the service was good Mr. Phillips was concerned of my time limit and had made very good options if service had to be interrupted however he came thru and i left in good time More

Downtown LA Motors service Service is outstanding. I've been a customer since 1971. I live closer to other Mercedes dealers but would only go to DOWNTOWN LA MOTORS Service is outstanding. I've been a customer since 1971. I live closer to other Mercedes dealers but would only go to DOWNTOWN LA MOTORS More

Ivan is the man Ivan is a great employee. His professionalism is one of the reasons I would recommend friends and family to this dealership. DTLA Motors are lucky to Ivan is a great employee. His professionalism is one of the reasons I would recommend friends and family to this dealership. DTLA Motors are lucky to have him. More

Excellent personal service My service was done on time and they took time to make sure my car was perfect before delivery.. Jerry is the key to this happening .. he is the best My service was done on time and they took time to make sure my car was perfect before delivery.. Jerry is the key to this happening .. he is the best Thanks More