Mercedes-Benz of Los Angeles

Great service , transaction was very easy and smooth, , Edgar Ross was very honest explaining all details of the deal , I m happy to be in the right place with the right sales team, thank you Edgar Ross was very honest explaining all details of the deal , I m happy to be in the right place with the right sales team, thank you More

Very disappointing experience purchasing a Mercedes-Benz Certified Pre-Owned EQS 450+ from Mercedes-Benz of Los Angeles. I worked with Stephanie in Sales and Gary in management. Before shipment, I was to Certified Pre-Owned EQS 450+ from Mercedes-Benz of Los Angeles. I worked with Stephanie in Sales and Gary in management. Before shipment, I was told the vehicle would be detailed. I expected the exterior to get dirty during transport, but the interior arrived in unacceptable condition — multiple stains throughout the cabin, dirty surfaces, sticky residue, and a very strong pet/wet-carpet smell that was noticeable immediately. This is not the condition I expected from a Mercedes-Benz Certified Pre-Owned vehicle. The vehicle also had multiple issues shortly after delivery and had to be taken to my local Mercedes-Benz dealership for inspection. The biggest frustration has been the lack of communication after the sale. I provided photos/videos and repeatedly followed up, but received very limited updates or resolution. I was told concerns would be discussed with management, yet I continued having to chase for answers. There were also delays/lack of updates regarding title and registration through VRT, and I was due a refund for overpaid taxes that was not proactively communicated or returned. I purchased from Mercedes-Benz of Los Angeles expecting premium service, proper vehicle preparation, and better post-sale support. Unfortunately, this experience fell far below Mercedes-Benz and Lithia Motors standards. More

Great customer service and excellent mechanic service . Timing is perfect and I Am very satisfied! Timing is perfect and I Am very satisfied! More

Jerry was amazing and I’m glad Tino recommended him to me very happy with my visit very happy with my visit More

I love the remodeling job. My only objection is, client must stand during intake.As an elderly person, not good My only objection is, client must stand during intake.As an elderly person, not good More

Very nice service! They resolve my all problems Thanks Jerry for professional approach Thanks again! They resolve my all problems Thanks Jerry for professional approach Thanks again! More

Barry is always pleasant and helpful when I need to service my car, as well as the resto of the team. service my car, as well as the resto of the team. More

Delivers as promised Very friendly and efficient in completing the whole process from beginning to end. completing the whole process from beginning to end. More

Always take my car for service and Jerry always delivers Best in Class Service. The Best. Best in Class Service. The Best. More

Terrible service and experience each visit. . 1.Waited a month just to replace a seat belt buckle (no loaner offered) 2. Advisor did not provide updates in a timely manner and I was forced . 1.Waited a month just to replace a seat belt buckle (no loaner offered) 2. Advisor did not provide updates in a timely manner and I was forced to reach out multiple times for updates on my car. Many times the advisor was unavailable. 3. Wrong address was entered twice when they sent an Uber for me 4. Advisor made a mistake when processing a split payment resulting in an overdraft fee for me 5. Was accused of smoking in the loaner vehicle and accused of lying about not smoking in the car.. the staff later determined I did not smoke in the car 6. Client relations manager, Tino Eyvazian, failed to deliver on his word on assisting me with any service needs as he said he would 7. My car was returned to me damaged (Badge letter ripped off from complimentary car wash) More