Mercedes-Benz of Los Angeles

Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The diagnostic cost $300 and would go towards the repair if I decided to do it there. I dropped my vehicle off on a Wednesday and asked for an update on the vehicle before the weekend (Thursday or Friday). Of course that didn’t happen, so I called Monday morning and Barry told me the results of the diagnostic with a quote of nearly $6k! I had to ask like 5 times for a written estimate with a breakdown of parts and labor. When they finally sent it I called a few other dealerships in the area to get a few cost comparisons. Turns out other dealerships were in the $2-3.5k range MORE THAN $2k LESS THAN MERCEDES BENZ OF LA had quoted. I found another dealership to take my vehicle to where I ended up saving $3,000, but the story doesn’t end there. When I arrived to the other dealership they popped the hood and informed me there was a part missing! Luckily the part that was missing from under the hood wasn’t integral to the operation of the vehicle, but this easily could have been a lethal situation. I called Mercedes Benz of LA and they acknowledge having the part claiming it was a mistake, but I cant help wonder if it was a punitive action taken because I made the decision to take the vehicle to another mechanic. Both Barry and service manager Scott Hodges were entirely unapologetic for the potentially lethal mistake. I tried to speak with service director Tim Endo regarding the experience but he never returned my messages. This was by far the worst service I’ve ever experienced. If you value you your money, your time, or your life, DONT BRING YOUR VEHICLE HERE FOE SERVICE. More

juan anyonio kim is best of best ! ! I really appreciate for the service. thank you ! I really appreciate for the service. thank you More

Convenient location and service advisors gets you right in and service is performed in a reasonable time. in and service is performed in a reasonable time. More

The dealership had the car I wanted and was quick to respond about availability and price. Arthur Magsayo was terrific and took great care of my needs and responded immediately to my inquiries. respond about availability and price. Arthur Magsayo was terrific and took great care of my needs and responded immediately to my inquiries. More

I was impressed with the dealership and how accessible everything was. Once inside, it was very easy to view cars, even test drive and finally purchase. everything was. Once inside, it was very easy to view cars, even test drive and finally purchase. More

Barry is wonderful as a service advisor. .He is knowledgeable, and keeps his promise I hope to deal with him in the future… .He is knowledgeable, and keeps his promise I hope to deal with him in the future… More

Great customer service except it takes a while for them to get your car down to you after the paperwork to get your car down to you after the paperwork More

MY SERVICE ADVISOR MARLON HENRIQUEZ WAS OUTSTANDING, HE WAS VERY KNOWLEDGEABLE AND MOST OF ALL VERY PROFESSIONAL WAS VERY KNOWLEDGEABLE AND MOST OF ALL VERY PROFESSIONAL More

Always reliable, prompt and fast service. Ivan was great. I was in and out in no time. Really appreciate it! Ivan was great. I was in and out in no time. Really appreciate it! More

Very responsible staff. Great service. I really felt confident taking my car for service. Thanks Great service. I really felt confident taking my car for service. Thanks More