Mercedes-Benz of Los Angeles

Service Visit My wife was very satisfied with the speed and services available to her while she waited. The coffee, TV and newspapers were fine. She would do this a My wife was very satisfied with the speed and services available to her while she waited. The coffee, TV and newspapers were fine. She would do this again. More

My car was schedule for recall to replace the strater. My experience was excellent. I was met by very professional service staff who assisted me with the repairs. The wait time was reasonable , I was prese My experience was excellent. I was met by very professional service staff who assisted me with the repairs. The wait time was reasonable , I was presented with comfortable seating, my choice of coffee, juice, water and snacks and several live television programs. Overall it was a great experience and painless. I was also given information for future reference when service is required. More

Outstanding experience My experience with Downtown LA Motors was outstanding. My Service Advisor, Barry Murphy is excellent.. He knows his job and I can depend on him to ens My experience with Downtown LA Motors was outstanding. My Service Advisor, Barry Murphy is excellent.. He knows his job and I can depend on him to ensure the work on my car is completed in a timely manner. Definitely the best. More

Continuing excellent service. Superb maintenance of 2 autos (16+year customer). Service advisor Frank Phillips called Sirius XM Radio to bring up service lost from the battery serv Superb maintenance of 2 autos (16+year customer). Service advisor Frank Phillips called Sirius XM Radio to bring up service lost from the battery service. More

Great service but no shuttle abymkre The quality of customer service remains excellent t with service advisors and team greeting you as you arrive to make you feel you are a priority. Ho The quality of customer service remains excellent t with service advisors and team greeting you as you arrive to make you feel you are a priority. However, greatly disappointed that shuttle service has been replaced with Uber lifts after so many years. This is a missed opportunity for drivers to reinforce quality relationship with dealership and experience different vehicles I would not otherwise ever test drive. I would definitely think twice about this location as my exclusive service and sales location. More

Service is excellent Have been there over a year and about 4 times for different needs. Since I always go there on Saturday, able to meet different service agent. Some e Have been there over a year and about 4 times for different needs. Since I always go there on Saturday, able to meet different service agent. Some employees are less experiences, but overall they are friendly and professional. Tino is good and always provides 5 star services More

CLS550 Service B Tino was clear and concise with the service details and recommended the transmission flush also. Very professional and service was done in a timely m Tino was clear and concise with the service details and recommended the transmission flush also. Very professional and service was done in a timely manner More

no hassle and extremely professional service is outstanding, I am kept inform for the progress on the service done to my vehicle ,but what i like the most that is when i leave a message service is outstanding, I am kept inform for the progress on the service done to my vehicle ,but what i like the most that is when i leave a message the return call is promt More

Service Excellent service was scheduled and on time with assistance in loaner in and out service bay. They really rally as a team effort to asst customers Excellent service was scheduled and on time with assistance in loaner in and out service bay. They really rally as a team effort to asst customers More

Proactive, Capable and Prompt! My experience with DTLA - Mercedes Benz all started with Samantha. She contacted me because I had several months left on my lease, but since I am a hi My experience with DTLA - Mercedes Benz all started with Samantha. She contacted me because I had several months left on my lease, but since I am a high mileage lessee I was going to go over the allocated miles and incur substantial fees. She provided so much information that none of the other dealerships provided. I truly appreciate her reaching out to me. However, I wasn't interested at the time. So she kept calling. She was very persistent, which I am so happy she was. I still decided to research my options. So I contacted a sales consultant at another dealership. He was slow to respond; informed me that Samantha was mistaken as far as what MB would be willing to do; stated the only vehicle available to me that I was interested in was located up North; and he needed to know "if I was serious before going any further". I found this to be insulting. In the end, this dealership could only offer me a 2017 lease, absorb 3 months of the remaining 10 months left on my lease and my payments were much higher. When I contacted Samantha to inform her of my research, she stood by her information. We scheduled an appointment with one of their sales consultant. After meeting with the sales consultant, Ola, he informed me that they could offer a 2018 vehicle, absorb 7 of my 10 payments, include the Maintenance Service and the MB End of Lease Warranty and my payments are still LESS THAN what the other dealership proposed. I questioned him if he was "sure" the Maintenance and End of Lease would be included. He said if they are not you do not have to sign the contract. For the day I was scheduled to pick up the vehicle, I informed Ola that I would only have ONE HOUR to do the financing, etc. so it was critical to have everything ready. So, I met with Ola and Gary, the Finance Manager, to sign all required documents (and yes the Maintenance Service and the MB End of Lease was included in the contract) and in the end I was driving off the lot in my new ride in a hour! LOVED IT! More