Mercedes-Benz of Los Angeles

I want to make sure that Mr. Young Kang / Mrs. Seika Um - who has helped me with my auto needs in every way - are recognized in the most positive and best way possible. I have and will be always recommend who has helped me with my auto needs in every way - are recognized in the most positive and best way possible. I have and will be always recommending everyone around me to both Mr. Kang / Mrs. Um for all their auto needs. I have purchased and know regarding many high end cars - simply the BEST Experience EVER!!! I have purchase more than 5 cars from Mrs. Um - and will continue to do so. For Mr. Kang - I have never received the service experience like I did with Mr. Kang. The way every auto dealer service experience should be. If I had to start an auto dealer service - no any other service company, I will start with Mr. Kang and people like him. Again, please kindly do make sure that they both are recognized for their best work and I am absolutely 300% satisfied and more. Thank you! Hope they will both know that I am this satisfied and thnak you!!! More

Dear Downtown LA Motors, This was our first time Dear Downtown LA Motors, This was our first time brining in our brand new 2013 ML350 (with only 300 miles) for a service repair to the right rear b Dear Downtown LA Motors, This was our first time brining in our brand new 2013 ML350 (with only 300 miles) for a service repair to the right rear brake light. The salesperson, Raj Sood, assured us that you would do your best to take care of us. Your service manager, Jeffrey Willard, delivered on that promise. Mr. Willard was respectful and diligent in handling the matter from start to finish. Mr. Willard definitly eased the pain of having to repair damage to our newly acquired vehicle. The level of service is rare, and it's a sign that you are doing things right with this dealership. We also appreciated the opportunity to share our experiences with management, as this is a testament to your continued reliability. Kind regards, Jeffrey Cohen More

This is the 6th car I have purchased from this dealership and as always they have been the best. All employees were proffessionals and made the whole experience very easy. and as always they have been the best. All employees were proffessionals and made the whole experience very easy. More

i like the fast services williams give to me as i need, because it was late at night and everythings went to the point, mostly i trusted the person i dealt with. it was good experiences at car dealership, because it was late at night and everythings went to the point, mostly i trusted the person i dealt with. it was good experiences at car dealership, outstanding, no game play, no hassle, no pushing. they knew how to deal with knowledged consumers. Tao More

I'm very happy with the overall experience, the only thing is that my trunk was not vacuumed. I also wrote a review on yelp, hopefully, it will help with negate some of the bad opinions people might thing is that my trunk was not vacuumed. I also wrote a review on yelp, hopefully, it will help with negate some of the bad opinions people might have due to some bad reviews on there. More

Daniel is very efficient, he took care of me quickly so I could move on to my day without delay. I also came in a few weeks ago when one of headlights went out, Daniel took care of it minutes so I didn't ne could move on to my day without delay. I also came in a few weeks ago when one of headlights went out, Daniel took care of it minutes so I didn't need to leave my car at all. That was nice. More

In addition to Frank, the other representatives are just as friendly. The atmosphere of the service department is very warm and cordial. The department is definitely people friendly. as friendly. The atmosphere of the service department is very warm and cordial. The department is definitely people friendly. More

I was treated with respect and their knowledge of the product and finance papers were exceptional. The salespersons were exceptionally knowledgeable and their manners were most professional. Loved the product and finance papers were exceptional. The salespersons were exceptionally knowledgeable and their manners were most professional. Loved the experience of going to dealership! More

DTLA Motors completed the B service on my wife's 2008 CLK 350 in the morning and picked me up at noon to bring me from work back to DTLA Motors. This was very convenient for me as I live on the west side of 350 in the morning and picked me up at noon to bring me from work back to DTLA Motors. This was very convenient for me as I live on the west side of LA. Also, the training programs that you encourage your staff to take enhance the quality of the service provided by DTLA Motors. Your staff takes an interest in the work performed by the dealership as a result of the investment your management makes in training. More

This is my 3rd lease with Downtone LA Motors, 2nd with Ayman. Ayman was wonderful to work with. He encourged me to come in before Dec. 31st so I could take advantage of the Winter Sales event, (my lease Ayman. Ayman was wonderful to work with. He encourged me to come in before Dec. 31st so I could take advantage of the Winter Sales event, (my lease was to end in Feb.). Ayman and I had talked, he knew what I could afford and got the deal done in good time. I know my lease was a minor transaction, but Ayman treated me as if I was leasing or buying your most expensive car!! I will return to Down Town LA Motors, even though there are 2 Mercedes Stores much closer to my home. Thank You! P.S. The young man in the accessories shop - (Valenzuela) was also a sweetheart, very courteous!! More