Mercedes-Benz of Los Angeles

i would have said good or even great, but when i went to pick up my car the valet guy who greets you when you drive up was rude rude rude....i didnt say anything to him, but when i was waitng for my car to pick up my car the valet guy who greets you when you drive up was rude rude rude....i didnt say anything to him, but when i was waitng for my car to brought out to the front i waited for over 20 min... i asked the peeps in the office where is my car....they kept calling and its coming its coming... another 10 min...then i walked over to the back offices and there it was sitting there the whole time.... the same guy who had greeted me said i was looking for you and couldnt find you so i just left it there with a complete and horrible attitude( what the hell is this guys problem) ...... i got in my car "furious", but i saw him behind me so i decided to confront him and let him have it......he was absolutley speechless and in shock (maybe that will teach him a lesson)... so the above RATING is just an OK, but my experience that night was a big fat BAD!!!!!!! More

Jaz was recommended to me, and I'm sooo... glad I found him. He is very knowledgeable about your cars. He is patient, has very good "sales talk", without being pushy.You should have more"Jaz" in your sales him. He is very knowledgeable about your cars. He is patient, has very good "sales talk", without being pushy.You should have more"Jaz" in your sales force. Your finance person is very personable as well. I had a great experience. More

Bad smell was coming from the A/C systems of the 2012 ML350 SUV that was purchased less than 12 months ago, but Mercedes Benz Head Quarter said that the problem is not covered under warranty! After comp ML350 SUV that was purchased less than 12 months ago, but Mercedes Benz Head Quarter said that the problem is not covered under warranty! After complainted to the sales manager mr Lo and the service advisor mr young Kang , the problem got solved with fast response, great services and professionalism. More

Tino is the best!!! When he guarantees work at a certain time, he does it. Great job. Everyone is friendly. The best dealership in LA time, he does it. Great job. Everyone is friendly. The best dealership in LA More

Ayman is awesome, he got me the car of my dreams and we were in and out in a few hours. I would never go anywhere else to get a Mercedes, downtown is the best! were in and out in a few hours. I would never go anywhere else to get a Mercedes, downtown is the best! More

I'm glad we resolved the misunderstanding created on my last visit & I hope we'll have a good relationship in the future. Thank you Mr. Rost. last visit & I hope we'll have a good relationship in the future. Thank you Mr. Rost. More

I've been coming to your service department for years, and no one takes care of customers like Barry Murphy. He's always both friendly and honest, which is refreshing when dealing with a dealership-relate and no one takes care of customers like Barry Murphy. He's always both friendly and honest, which is refreshing when dealing with a dealership-related service department. I highly recommend this location to my friends with Mercedes'. More

I have leased or bought four cars since 2007 from DTLA. The service, especially from Anthony King, is always excellent and the vehicles perform outstandingly and without incident. I will be back. The service, especially from Anthony King, is always excellent and the vehicles perform outstandingly and without incident. I will be back. More

Excellent service from the time I walked in. Salesman extremly knowledgable about the vehicles, my needs and concerns. Will certanily return to this company when its time for a new purchase. extremly knowledgable about the vehicles, my needs and concerns. Will certanily return to this company when its time for a new purchase. More

One of the best experiences i have ever had buying a car. No nonsense with the deal. I will be back to purchase from Marcus again in the future. No nonsense with the deal. I will be back to purchase from Marcus again in the future. More