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Mercedes-Benz of Los Angeles

Los Angeles, CA

4.6
1,511 Reviews

1801 S Figueroa St

Los Angeles, CA

90015

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Showing 1,511 reviews

May 05, 2022

Have used you guys multiple times on the road with ACC Medlink. We do long distance medical transport with sprinter vans. Every time we have been in LA and needed something we've used you guys and worked More

by rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Dorsey
May 17, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Rob, thank you for letting us know how your experience with us over at Mercedes-Benz of Los Angeles has been. We look forward to working with you again. I'd like to apologize if there was anything on our end that withheld your rating from a 5 star to a 4. We hope to continue working with you, and look forward to your next visit. Thank you for your time!

April 28, 2022

Frank was excellent and Sophie got my Me Connect working after another dealership had refused to help - very happy customer More

by BabylonStrange
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sophie, Frank Phillips
May 02, 2022 -

Mercedes-Benz of Los Angeles responded

Hi Babylon, thank you for taking the time to let us know how your visit with our sales team has been. I'll be sure to let Frank and Sophie know how happy they have made you. We look forward to working with you again soon! Feel free to give us a call at 213-927-7769 if you'd like to add any questions comments or concerns.

April 27, 2022

Thank you to Frank Phillip for his great customer service. I made my way to the dealership early for service and need to get checked-in and to work for a meeting. I was checked-in in 30 minutes or le More

by Vmoo
Recommend Dealer
Yes
Employees Worked With
Frank Phillips
Apr 29, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, it brings me great joy to hear that we were able to provide you such quick and efficient service as well as with a ride to work, if necessary we can also order you a ride back to the dealership to pick up your vehicle after the work has been completed. Thank you for coming in, and sharing your experience with us! Have a great day, we look forward to working with you again.

April 27, 2022

I experienced an emergency situation with a nail in tire on the way to work. I contacted the dealership. The service provider located a tire to fit the need and expedited a same day appt. When I arrived More

by 1908cyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jovanie Ruiz
Apr 29, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, your generous 5 star review is greatly appreciated, thank you for sharing your experience with us! I am so pleased to hear that we were able to accommodate you in such an urgent tire situation in such a quick and efficient manner. If you would like to give us a call back with any questions or concerns feel free to reach us at 213-927-7769.

April 23, 2022

The service was Excellent, someone was there to greet me upon my arrival. The service representative was very punctual. More

by cjconnor66
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Dorsey
Apr 27, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, thank you for your wonderful feedback regarding your visit with our service department. I am very pleased to hear that we were able to assist you in such a timely manner. If you have any questions or comments you'd like to add feel free to give us a call at 213-927-7769. Thank you!

April 20, 2022

Everything went well and was exactly how I would want my experience to be. Thanks to the representatives who assisted me. More

by Juanitafitzpatrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ola and Galo
Apr 21, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, I'd like to thank you for taking the time to let us know how your experience with our dealership has been. We pour our all into providing excellent service and a memorable experience when purchasing or servicing your vehicle with us. We look forward to working with you once again! If you have any questions or comments feel free to give us a call at 213-927-7769.

April 15, 2022

Great experience. Keeping my updated on how things were going. Knowledgeable service personnel to help More

by Katy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Romero, William Lo, Marouan Mossadaq
Apr 15, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Katy! Thank you for the great 5 star review, we appreciate you taking the time to let us know how your experience with us has been. We look forward to working with you on your next service appointment! If you have any questions or concerns feel free to give us a call back at 213-927-7769.

April 13, 2022

Mr. Juan Kim was very kind to me and he fixed all the problems in my car. More

by cgigichung
Customer Service
Recommend Dealer
Yes
Employees Worked With
Juan Kim
Apr 15, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, thank you for your feedback on your visit with our service department. I will be sure to let Juan know how well your experience has been and we look forward to working with you again! Feel free to give us a call back at 213-927-7769.

April 12, 2022

It’s a pleasure to work with David. Overall flawless experience. Will come back next time. More

by Xinyao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cohen
Apr 12, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Xinyao, thank you for your wonderful feedback! I will be sure to let David know how well your experience with him has been, we look forward to working with you again. If you have any other questions or concerns feel free to give us a call back at 21-927-7769.

April 08, 2022

The service people are very helpful and friendly staff like Jessica and Mr.jovani Ruiz More

by rafaelbalatbat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jovania Ruiz and Jessica Campos they are five Stars for me
Apr 12, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Rafael, thank you for your wonderful evaluation of our service department. I will make sure to let Jovani and Jessica know how well their service has been to you. We appreciate your time, and we look forward to working with you once again! If you have any other questions or concerns feel free to give us a call back at 213-927-7769.

Apr 12, 2022 -

rafaelbalatbat responded

I’m just telling the truth about your service people

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