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Mercedes-Benz of Los Angeles
Los Angeles, CA
1,511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 06, 2022
Our salesperson, Art, was relaxed, friendly, interested in what we had to say and extremely tuned to details. Overall this was a great experience! in what we had to say and extremely tuned to details. Overall this was a great experience! More
by Stanslab
Employees Worked With
Art, Ola
April 02, 2022
Frank was awesome - he called when he had to give me information, had everything taken care of on time and was polite, professional and funny too! information, had everything taken care of on time and was polite, professional and funny too! More
by joliee
Employees Worked With
Frank Phillips
March 31, 2022
The customer service here is horrible. This was my second time coming to this dealership. First time I did not have a problem. But this time was a nightmare. My service advisor lacked cust This was my second time coming to this dealership. First time I did not have a problem. But this time was a nightmare. My service advisor lacked customer service skills. He didn’t even introduce himself, I got his name off the paperwork. They don’t provide loaner vehicles but expect the customer to leave their car their for 2 days before it can be diagnosed. What’s the point of having an appointment if they are not going to diagnose your car that day? I decided to pick my car up. When I got their They my car windows were down radio on an key in the console. Anyone could have gotten in my car and drove off. Which is why I did. No checking out or anything. I will continue to drive 2 hours to buy all my cars from another dealership and have it serviced there as well. This place is horrible More
by Ionab
Employees Worked With
David Cohen
March 31, 2022
Barry Murphy is quite professional and very accommodating. Although I did not have an appointment and Barry informed me there would be a wait, I did not anticipate a 3 hour wait time for a min accommodating. Although I did not have an appointment and Barry informed me there would be a wait, I did not anticipate a 3 hour wait time for a minor repair. More
by vineyarder
Employees Worked With
Barry Murphy
March 29, 2022
Very professional, timely with the attention to detail! Been a customer of Mercedes of Laguna Niguel, Fletcher Jones, and House of Imports...Service was not even close to Mercedes-Benz of Los Angeles. Jova Been a customer of Mercedes of Laguna Niguel, Fletcher Jones, and House of Imports...Service was not even close to Mercedes-Benz of Los Angeles. Jovania Ruiz and Frank were on their "A"game. Fell short of 5 Stars since there is an opportunity to greatly improve on "Complimentary Automated Car Washes". More
by JT351
Employees Worked With
Jovania Ruiz and Frank
March 18, 2022
I have been a customer of Mercedes-Benz of Los Angeles for many many years. I appreciate the high standard of care, first class facility, the professionalism, transparency and competent staff. My servic for many many years. I appreciate the high standard of care, first class facility, the professionalism, transparency and competent staff. My service advisor, Barry Murphy, is great service personified. Could not be happier and and highly recommend this dealership and Barry for anyone needing service for their Mercedes-Benz. Thanks!! More
by tdsullivan
Employees Worked With
Barry Murphy
