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Mercedes-Benz of Los Angeles

Los Angeles, CA

Overview
Reviews
4.6
1,511 Reviews
Call Dealership (213) 748-8951
View Awards

1801 S Figueroa St

Los Angeles, CA

90015

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Showing 1,511 reviews

February 26, 2022

Barry Murphy took care of me and my car with his usual expertise and knowledge. All was done in an efficient manner. No complaints here. Only satisfaction. More

by Charlotte L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Murphy
Report | Print
Mar 01, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Charlotte, thank you for the great review. Barry is an amazing part of our team, I am so happy to hear that your vehicles stay with the service department was as smooth as seamless as can be. I will be sure to let him know how happy he has made you, thank you once again. If you have any other questions or concerns feel free to give us a call back at 213-927-7769.

Mar 02, 2022 -

Charlotte L. responded

Please publish and use my review as needed

February 21, 2022

Great first experience. Everything that was promised was delivered. The staff was very professional and knowledgeable about my car needs. More

by mpaul18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Azi in Sales , Frank Phillips, Craig Settles
Report | Print
Feb 23, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, thank you very much for taking the time to let us know how well your first visit with our dealership has gone! I am over the moon to hear we were able to maintain such professional demeaner while providing you with insight on your vehicles needs. If you have any questions or concern you can give us a call at 213-927-7769.

February 18, 2022

Frank Phillips always provides me with the very finest service; he's extremely professional, thorough, friendly, and provides me with prompt updates as to when the work will be completed. Additionally, he More

by borisrip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Phillips
Report | Print
Feb 23, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Boris, on behalf of Frank and our service department I would like to thank you for taking the time to provide us with a wonderful evaluation. I am overjoyed to hear that our service advisors are able to provide you with professional, friendly and efficient work. If you have any other feedback feel free to give us a call back at 213-927-7769.

February 17, 2022

Evelyn and the entire staff at Downtown Mercedes made the process very easy. Go Rams thank you. More

by carolynhevans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn
Report | Print
Feb 22, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Carolyn, thank you for the wonderful 5 star review! I am so pleased to hear Evelyn as well as the rest of our team was as friendly as can be. If there is any questions or concerns you may have feel free to give us a call at 213-927-7769 we appreciate your time.

February 15, 2022

Clean, staff swift, courteous, competent and efficient. My third car from this dealership and have never had a problem. More

by Neilboy26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jovania Ruiz
Report | Print
Feb 16, 2022 -

Mercedes-Benz of Los Angeles responded

Thank you for your evaluation. I am so pleased to hear your time at our dealership was as smooth and efficient as can be. We appreciate your returning business, and we look forward to working with you again! If you have any questions or concerns feel free to give us a call at 213-927-7769.

February 15, 2022

Yesterday was the first time that I received an excellent service from Phillip, was very courteous. More

by gabbyc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Phillips
Report | Print
Feb 16, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Gabby, thank you for the wonderful 5 star review your feedback is greatly appreciated. If you have any questions, feel free to give us a call at 213.927.7769 thank you!

February 12, 2022

Frank always provides me with excellent customer serviceI will ask for him when I return More

by Paulc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Phillips
Report | Print
Feb 14, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Paul, thank you very much for the great feedback. I will be sure to let Frank know how amazing his service was to you. If you have any questions or concerns feel free to give us a call back at 213-9277769.

February 12, 2022

Pretty convenient, and fast. The officer is very helpful and explains all the details of the status of my car. More

by xinzedu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jovanie
Report | Print
Feb 14, 2022 -

Mercedes-Benz of Los Angeles responded

Hello Xinzedu, thank you for the great feedback on your service experience. We look forward to working with you again soon! If you have any questions or concerns feel free to give us a call back at 213-927-7769.

February 11, 2022

Will and Diego were great. The fact that they came to my house to complete the car purchase was incredible. More

by Slanza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Silva, and Diego in sales. , Craig Settles
Report | Print
Feb 14, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, thank you for taking the time to let us know how well your purchasing experience has gone with our sales department. I will be sure to let Diego and Will know how happy they have made you. If you have any further questions please feel free to give us a call at 213-927-7769. Thank you!

February 10, 2022

They practice Covid19 safety and the staff is very professional. Well organized. I will continue service with them More

by laco1time
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tino Eyvazian
Report | Print
Feb 14, 2022 -

Mercedes-Benz of Los Angeles responded

Hello, thank you for the wonderful review. We are taking all necessary precautions to ensure the safety of our wonderful customers such as yourself. We are over joyed to hear that we have earned your business, we look forward to working with you again soon!

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