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Mercedes-Benz of Los Angeles
Los Angeles, CA
1,511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 28, 2021
Frank offered great customer service. He reminded me of my recall amd called me when my service was completed. He explained why I had to weight so long to Get checked in. my recall amd called me when my service was completed. He explained why I had to weight so long to Get checked in. More
by Msrkdavis
Employees Worked With
Frank Phillips
July 28, 2021
Absolutely pleased customer. GREAT communication, easy transactions, had my vehicle picked off and dropped off and each interaction was absolutely pleasant and professional. Barry Murphy in the Service D transactions, had my vehicle picked off and dropped off and each interaction was absolutely pleasant and professional. Barry Murphy in the Service Department is GREAT. He called immediately on receiving my car, clearly explained services, costs, and recommendations, and arranged to have my car delivered impeccable and promptly. Could not be more pleased. Highly recommend Barry and this dealership's Service Department. More
by HSM
Employees Worked With
Did not get towing service gentleman's name but he was equally professional and a pleasure to deal with. Thank you!, Barry Murphy
July 27, 2021
This service was amazing. Our sale rep Frank Abedin did an awesome job in helping us make the right decision on our next car for our growing family. an awesome job in helping us make the right decision on our next car for our growing family. More
by Jason
Employees Worked With
Franklin Abedin
July 22, 2021
EXCELLENT SERVICE - knowledgeable & courteous. Work done in a very timely manner. I live 2 miles from the Encino Mercedes dealer but go 20 miles to Downtown Motors in a very timely manner. I live 2 miles from the Encino Mercedes dealer but go 20 miles to Downtown Motors More
by ro
Employees Worked With
William Lo
July 21, 2021
Juan Kim es muy servicial, siempre que le llamo para mi servicio me atiende muy amable, me contesta mis preguntas y me ayuda en lo que estoy necesitando. servicio me atiende muy amable, me contesta mis preguntas y me ayuda en lo que estoy necesitando. More
by emmaromo54
Employees Worked With
Juan Kim
July 16, 2021
My service advisor Jerry Dilanchiyan was prompt, professional and pleasant. It was an enjoyable experience from start to finish. I highly recommend Mercedes-Benz of Los Angeles! professional and pleasant. It was an enjoyable experience from start to finish. I highly recommend Mercedes-Benz of Los Angeles! More
by AJ Lawrence
Employees Worked With
Jerry Dilanchiyan
July 15, 2021
Originally, I visited a Mercedes-Benz SUV, but the friendly service and detailed explanation helped me a lot to buy a new car on the day of my visit. friendly service and detailed explanation helped me a lot to buy a new car on the day of my visit. More
by deugyna
Employees Worked With
Kevin Kim, Craig Settles
July 15, 2021
Re: Service DepartmentTino was GREAT...very Re: Service Department Tino was GREAT...very professional, friendly and efficient. Communicated regularly with updates. The pay on-line option is Re: Service Department Tino was GREAT...very professional, friendly and efficient. Communicated regularly with updates. The pay on-line option is much appreciated during Covid concerns. The check-in procedure could improve. 9am was overbooked...long wait with cars backed up onto the street More
by Kdtla
Employees Worked With
Tino Eyvazian
July 14, 2021
I brought my car in for service for the first time since I purchased it in September of 2020 and the service was impeccable!! All my needs we’re met and I was very pleased how professional and courteous the I purchased it in September of 2020 and the service was impeccable!! All my needs we’re met and I was very pleased how professional and courteous the staff was. Special thanks to David the service agent for who helped me! More
by Imperial99
Employees Worked With
David Cohen
July 13, 2021
Frank was amazing! He was very professional and he provided excellent service. The experience was above and beyond my expectations. I would recommend him to friends and family. provided excellent service. The experience was above and beyond my expectations. I would recommend him to friends and family. More
by Lsgreen1010
Employees Worked With
Frank Phillips
