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Mercedes-Benz of Los Angeles
Los Angeles, CA
1,511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,511 reviews
June 02, 2021
Good service from rep but just took too long. I mean to see if the seat was covered under warranty. I went for the A1 service break xx ans seat warranty. I was there when they opened at 7 and was the 2nd c see if the seat was covered under warranty. I went for the A1 service break xx ans seat warranty. I was there when they opened at 7 and was the 2nd customer. i left at 11:30am More
by leonjr00
Employees Worked With
Mauricio
May 31, 2021
Great customer service from Frank. However why does Mercedes Benz charge $220’00 to check a taillight? The lightbulb is $78.00. Why is there a charge to check something so minor? My issue is NOT with Mercedes Benz charge $220’00 to check a taillight? The lightbulb is $78.00. Why is there a charge to check something so minor? My issue is NOT with Frank. It’s with DTLA Mercedes Benz More
by KP
Employees Worked With
Frank Phillips
May 27, 2021
Frank Phillips received our MBZ E320. He provided excellent customer service after evaluating the specific service protocol needed. He delegated to his staff the proper actions to be performed thus p excellent customer service after evaluating the specific service protocol needed. He delegated to his staff the proper actions to be performed thus providing excellent service. More
by carguy18
Employees Worked With
Frank Phillips
May 26, 2021
We are very happy with our service representative Jerry Dilanchiyan. He is always going the extra mile for his VIP customers. Responds to my text in a timely manner. Dilanchiyan. He is always going the extra mile for his VIP customers. Responds to my text in a timely manner. More
by CESAR
Employees Worked With
Jirayer Dilanchiyan
May 22, 2021
Great Service from Jaz Ji and Edward, The car I wanted was not available and they tried to find me a car that is close to what I want. Friendly service. was not available and they tried to find me a car that is close to what I want. Friendly service. More
by MB GLE 450
Employees Worked With
Oladehinde Amosun, Jaz Ji, E Twum-Akwaboah
May 21, 2021
Barry is my absolute favorite Service Manager. I operate a fleet of vehicles in the Los Angeles area and Barry is the only one I trust. He keeps me in the loop about all services provided and he makes sure a fleet of vehicles in the Los Angeles area and Barry is the only one I trust. He keeps me in the loop about all services provided and he makes sure I'm always ahead of schedule on my suggested manufacturer maintenance. I have been to ALL the Mercedes dealerships in my local area and none of their customer service comes close to what I receive from Barry!!! If you are looking for extraordinary customer service with a personal touch, this is the place for you!!! Ask for Barry.. More
by Tiffany H.
Employees Worked With
Barry Murphy
May 20, 2021
Excellent assistance from Frank, helped get everything in an expeditious and effective way, will definitely be back for my next service Also ordered a ride for my drop off and pickup. Thanks Again!! an expeditious and effective way, will definitely be back for my next service Also ordered a ride for my drop off and pickup. Thanks Again!! More
by MackF
Employees Worked With
Frank Phillips
May 19, 2021
The customer service I received was phenomenal. From the beginning to the end everyone was helpful, friendly, displayed great teamwork and knowledge. I never felt pressured, rushed or alone during the purch beginning to the end everyone was helpful, friendly, displayed great teamwork and knowledge. I never felt pressured, rushed or alone during the purchase price. More
by lpierce002
Employees Worked With
Raymudo & Ate, Gary Krboyan
