Mercedes-Benz of Los Angeles

Awesome service., greeted within seconds of my arrival. Service advisor allanna McDonald came out within 5 minutes. Service was completed within an hour I chose to wait for my car. Even detected a nail in Service advisor allanna McDonald came out within 5 minutes. Service was completed within an hour I chose to wait for my car. Even detected a nail in my tire which I didn’t know I had. Great service , clean car. More

I have been a customer of DTLA Mercedes since the 1990s. The service department is well managed. They provide great customer service. My service advisor has been Barry Murphy for over 10 years now and he is The service department is well managed. They provide great customer service. My service advisor has been Barry Murphy for over 10 years now and he is excellent. He is very knowledgeable and I trust and appreciate the advice he provides on the service that my cars need. More

Great customer service and very friendly. Always go back to Mercedes Benz LA Downtown for new lease and service. I always recommend to my network and friends. to Mercedes Benz LA Downtown for new lease and service. I always recommend to my network and friends. More

I love this dealership and staff. I will continue to be a loyal customer. I have considered other dealerships and I feel than DTLA services my needs the best, loyal customer. I have considered other dealerships and I feel than DTLA services my needs the best, More

Very efficient. Car was clean and fresh when finished. I will be retuning for service again. Service representative was very kind and friendly. She explained everything. will be retuning for service again. Service representative was very kind and friendly. She explained everything. More

Quality as expected. Excellent customer service from Frank! Did a service B - completed in 4 hours, the car was ready to be picked up clean! Frank! Did a service B - completed in 4 hours, the car was ready to be picked up clean! More

Love Mercedes DTLA Service Department. Friendly, excellent, and professional service! They will provide you with an Uber if necessary. Frank was awesome! I love the text messages with appointment excellent, and professional service! They will provide you with an Uber if necessary. Frank was awesome! I love the text messages with appointment confirmation and letting me know my car is ready. More

Excellent and very professional staff. I will be returning for all my car needs. The service was fast and timely. Everyone was very nice. My car was clean too. returning for all my car needs. The service was fast and timely. Everyone was very nice. My car was clean too. More

This is my first Mercedez Benz and I couldn’t have been happier. The service was exceptional! My sales person was Raymond and he was amazing. I never felt pressured at any point during the sale. He was ver happier. The service was exceptional! My sales person was Raymond and he was amazing. I never felt pressured at any point during the sale. He was very patient and answered all my questions. He showed a range of options based on what was important to me and didn’t make me feel like I had to get everything the car offered and by picking what was important to me it helped with my pricing. The team was very professional and I’d recommend them to anyone. I’ll definitely be back. More