Mercedes-Benz of Los Angeles

It was a great experience, Omar Afifi was super helpful and made the whole experience beyond great. He was so friendly and he explained everything in the best way and made the whole experience beyond great. He was so friendly and he explained everything in the best way More

Iven was terrific, very helpful and responded to my e mails, text messages, and phone calls quickly. Overall, it was a wonderful experience. Thank you. mails, text messages, and phone calls quickly. Overall, it was a wonderful experience. Thank you. More

Great service advisor! Always very helpful and prompt service. Very happy with his service and the staff! Definitely would recommend to friends and family to go the Downtown Motors. service. Very happy with his service and the staff! Definitely would recommend to friends and family to go the Downtown Motors. More

My consultant was great. She is the best consultant I’ve had in your service department. She gave me a realistic time of when the repair would be done and it me in my Uber. She was friendly, professional a had in your service department. She gave me a realistic time of when the repair would be done and it me in my Uber. She was friendly, professional and timely. More

Excellent Sales by Habib Amia. As I complete my sixth year of great transportation and safety I want to thank Habib for the great car he brought me and the deal he made. year of great transportation and safety I want to thank Habib for the great car he brought me and the deal he made. More

The service department at MBZ of Los Angeles is very well-managed. My service advisor has been Barry Murphy for the past 8+ years and he is excellent. He is very knowledgeable and a consummate professio well-managed. My service advisor has been Barry Murphy for the past 8+ years and he is excellent. He is very knowledgeable and a consummate professional. He provides great advice on the care of my cars. Thank you , Barry! More

My personal experience with Mercedes in Los Angelos Is My personal experience with Mercedes in Los Angelos Is always the best experience.Erik Dorsey is very professional very knowledgeable and he receive My personal experience with Mercedes in Los Angelos Is always the best experience.Erik Dorsey is very professional very knowledgeable and he received outstanding service I will recommend Eric Dorsey to anyone that needs service such a great guy always on point and he really cares about his customers we need more people like Erik in services departments So thank you Erik Dorsey for such great service Ms Kim CHUBBS More

Hi, Before I picked up the car I call Juan Kim and talk to him and I ask him please make sure they clean my car outside he says yes I’ll make sure it’s clean outside and inside He gave the car all dirty in to him and I ask him please make sure they clean my car outside he says yes I’ll make sure it’s clean outside and inside He gave the car all dirty inside and out how would you feel with the Mercedes Benz dealer if you were me? More

I did the service B.. The service was great and also jerry was kind and friendly ... and my car was cleaned and sanitized. also the price was great for the service jerry was kind and friendly ... and my car was cleaned and sanitized. also the price was great for the service More

My personal experience with Mercedes-Benz Los Angeles has been the most harrowing, humiliating, and dehumanizing customer experience in my life, and sadly I say this without a single exaggeration. I've ho been the most harrowing, humiliating, and dehumanizing customer experience in my life, and sadly I say this without a single exaggeration. I've honestly never been talked down to and verbally attacked like this and made to feel so helpless, insignificant, threatened, and bullied as a HUMAN BEING, let alone as a paying customer. It all started when I drove in my car to be inspected for a sporadic starting issue. After viewing the diagnostic report, I decided not to perform the recommended fixes at the dealership. However, when I decided to pick it up, my car was completely dead, which was definitely not the condition in which I brought it. In fact, through their own admission, my car was running with no problems whatsoever until the day before I decided to pick it up. Naturally, I was displeased. The bare minimum I expected was for me to drive out the very same car I drove in with. I consider that to be a very reasonable expectation for a customer who brought a vehicle in for a mere inspection. How would you have reacted if you had to tow out a car, at your expense, that you drove in just for a mere inspection? I consider myself to be a calm and reasonable person, so I first tried relaying my concern to the manager, her name was Veronica Contreras I believe. Unfortunately she became hostile VERY QUICKLY and used a tone to talk down to me that I've never encountered in my 31 years of life. I do have a meek conciliatory demeanor, and I'm not an intimidating person at all, perhaps it gave her all the confidence and emboldenment she needed to be rude, brash, and belligerent with me. She barked out a threat, quote-unquote: "YOUR CAR ALREADY HAD A PROBLEM WHEN YOU BROUGHT IT IN. WE WON'T BE RESPONSIBLE FOR IT. YOU'LL HAVE PAY FOR YOUR OWN TOWING, OR IF YOU'RE STILL UNHAPPY WE'LL JUST RESELL YOUR CAR NOW!" Truthfully I've never been spoken to in such a vehemently contemptuous tone in my life -- not my parent, teacher, or anyone else in my life. It was astonishing that someone of her sheer lack of professionalism and courtesy was allowed to go anywhere near a customer, much less become the "customer relationship manager" of this place. I depend solely on my car to make a living, plus it was also a gift from a deceased family member, so it obviously had immense economic and sentimental value to me. Regardless of right or wrong, and regardless of whether there's any negligence on their part that led to additional damage to my car, I think I can safely say that it was not an inappropriate way to communicate with another fellow human being... let alone a paying customer. I'm not sure if I caught her on a bad day, or if my concern ruined her Saturday, but I was very distraught and traumatized after that experience, and it ruined my entire weekend. It just wasn't right. You'd think I was a child murderer being excoriated by an angry mob or something, but in reality I merely enquired about the condition of my car and expressed my -- in my opinion -- perfectly-reasonable concerns. I reached out to the General Manager, Tim Muzyka, and I've yet to hear back from him. Obviously I look forward to this issue being resolved as soon as possible so we can all move on. I apologize if this has been a downer, but I feel a deep responsibility to make my voice heard and hopefully some customers will be aware of what kind of experience might potentially await them should they choose to take their business to Mercedes-Benz Los Angeles. More