Mercedes-Benz of Los Angeles

I had a great experience. Jerry, my service advisor, was nice, informative, and dedicated to me getting in and out as quickly as possible. Really appreciated his attitude and knowledge. nice, informative, and dedicated to me getting in and out as quickly as possible. Really appreciated his attitude and knowledge. More

Excellent service and great customer service I feel very satisfied with the service I receive from the employee who help me and the weather of the environment feel very familiar and comfortable thank you satisfied with the service I receive from the employee who help me and the weather of the environment feel very familiar and comfortable thank you More

Great experience with the sales peeps, had an appointment with sales in sprinters but the car sales stepped in and helped out. Made the process very easy was patient and professional hands down to Rafael Go with sales in sprinters but the car sales stepped in and helped out. Made the process very easy was patient and professional hands down to Rafael Gonzalez. More

Omar is the BEST! This is the second car I bought from him. He makes the experience easy and like you are working with a friend. Thank you Omar for helping me and if I was able to give a 10 star rating I him. He makes the experience easy and like you are working with a friend. Thank you Omar for helping me and if I was able to give a 10 star rating I would! (Craig in finance made everything super easy too!) More

Great experience with all the friendly staffs from the Service Dept. as well as the other departments from Mercedes Benz of Los Angeles. Definitely will earn my business in the future Service Dept. as well as the other departments from Mercedes Benz of Los Angeles. Definitely will earn my business in the future More

My first time bringing one of my 4 MB to downtown for service and Barry was great and very professional. I have been taking my cars to another dealership for service and Barry informed e that my car was service and Barry was great and very professional. I have been taking my cars to another dealership for service and Barry informed e that my car was still under warranty. The only issue is the 2 reasons I brought my car in were addressed and I still have the problems. So even though Barry is great my car still has not been fixed but I was charged to look at it. More

In the service department it was Barry who took care of the work needed to be done on my car and my wife's car. He was extremely knowledgeable, polite and efficient. I have never met him but he is a grea the work needed to be done on my car and my wife's car. He was extremely knowledgeable, polite and efficient. I have never met him but he is a great representative of Mercedes. More

Fast, Clean and Hands Free Jerry and the service department is being managed with excellence in mind. Everything was clean and very well managed all personal was courteous and r Jerry and the service department is being managed with excellence in mind. Everything was clean and very well managed all personal was courteous and respected social distance guidelines. The vehicle was ready when requested and was delivered for pickup washed and sanitised as promised. More

This was my first experience with DTLA Mercedes Service Department and I was extremely pleased with the professionalism and results of the work done. Erik Dorsey was my Service Advisor and he was attentiv Department and I was extremely pleased with the professionalism and results of the work done. Erik Dorsey was my Service Advisor and he was attentive and made thoughtful recommendations regarding additional work needed on my car. More

Great service as usual For a trade in during pandemic personally delivered to our home. This is the 4th trade we have with this dealer personally delivered to our home. This is the 4th trade we have with this dealer More