Mercedes-Benz of Los Angeles

Maintenance Service From scheduling to working with service rep to wait time/amenities to timely completion. Excellent experience. I appreciate the service specials and From scheduling to working with service rep to wait time/amenities to timely completion. Excellent experience. I appreciate the service specials and the complimentary car wash. More

The person I dealt with was Raymond Orasa, whose name is not listed below. He gave excellent 5 star customer service from the time when I mentioned I need a new car to finalized & delivery of GLC300W. Our not listed below. He gave excellent 5 star customer service from the time when I mentioned I need a new car to finalized & delivery of GLC300W. Our experience was hassle-free, excellent customer service, thank you very much Raymond FYI: This program does not allow me to submit this rating unless I check one of the names below. Therefore I selected the 1st name under Administration, whom I did not deal with. More

Took my 2010 GLK 350 in for repairs but based on the repair costs I decided to get a new CLA instead... Kevin Kim was my salesperson and he made the buying experience very easy and non stressful... I lo repair costs I decided to get a new CLA instead... Kevin Kim was my salesperson and he made the buying experience very easy and non stressful... I love my free car washes and everything else the came with it! Thxs Mercedes of Los Angeles... see you in 46 months! More

She was of great help during my service. Help with any issues I had pending on the car and help with concerns I had with my car and providing solutions. issues I had pending on the car and help with concerns I had with my car and providing solutions. More

Above average Good Car was left overnight and done the next morning. They washed the car and cleaned my wheels. The only thing they did not do was fix my right front h Car was left overnight and done the next morning. They washed the car and cleaned my wheels. The only thing they did not do was fix my right front headlight. Not a problem. More

Tino in the Service Department is truly an asset to DTLA Motors. He is Great! The service and repairs are always outstanding. Also when I decide to purchase or lease a new vehicle Joy Greene in Sales w Motors. He is Great! The service and repairs are always outstanding. Also when I decide to purchase or lease a new vehicle Joy Greene in Sales was awesome. Thank you. More

Great Experience I am so happy with my pre-owned 2017 GLE. Raymond Orosa went above and beyond to deliver me the best car that meets my budget. I am so happy with my pre-owned 2017 GLE. Raymond Orosa went above and beyond to deliver me the best car that meets my budget. More

Service call I brought my 2015 S500 in for 60k service. I was pleasantly surprised upon arrival at how attentive the staff was. Victor, our Service Advisor, was ve I brought my 2015 S500 in for 60k service. I was pleasantly surprised upon arrival at how attentive the staff was. Victor, our Service Advisor, was very personable. Later on that day, he called and discussed the findings from the technicians inspection of my vehicle. He recommended those “needed now” and those that can wait. I appreciated that. The technicians are highly trained and very professional. The shop is extremely clean. I recommend this Service Center to all MB owners nearby. More

EXCELLENT SERVICE I live in Encino but travel all the way to Downton Motors because they are the best, I have been a loyal customer for over 10 years I live in Encino but travel all the way to Downton Motors because they are the best, I have been a loyal customer for over 10 years More

excellent as always, excellent service from everyone. painless and fast transaction, getting a new leased car. Omar is always efficient, friendly and honest. as always, excellent service from everyone. painless and fast transaction, getting a new leased car. Omar is always efficient, friendly and honest. thank you very much. More