Mercedes-Benz of Los Angeles

Excellent prompt service Excellent, prompt, courteous and friendly services and understanding the customer needs. Pricing and was excellent and clean waiting area with good am Excellent, prompt, courteous and friendly services and understanding the customer needs. Pricing and was excellent and clean waiting area with good amenities. Got all the help I needed it. More

Service experience The shop manager (Harry Hamparian) was extremely helpful, knowledgeable, courteous, and a true gentleman. Also the service adviser (Barry) was a true The shop manager (Harry Hamparian) was extremely helpful, knowledgeable, courteous, and a true gentleman. Also the service adviser (Barry) was a true gentleman and very helpful too. I really appreciate the way I was treated when taking my Benz there this week, and I Harry and Barry made me feel at home and in great hands! What a wonderful experience and what great people at Downtown LA Motors Mercedes! Emilio More

Great Experience I was very late for my appointment due to traffic, the young man who greeted me helped quickly, he said Barry had 2 cars in front of but he would have I was very late for my appointment due to traffic, the young man who greeted me helped quickly, he said Barry had 2 cars in front of but he would have express help. Then Eric came and generated all my information and I was off, Eric made sure Lyft showed up. When I came to pick up my car Ricc took care of me, I know it get's busy, and I am Thankful that Ricc's Team works great together. More

overall good OK maintenance service and customer service overall. But the tire caps were lose and one of them was missing. Something to improve. I like the uber p OK maintenance service and customer service overall. But the tire caps were lose and one of them was missing. Something to improve. I like the uber pickup/ and drop off. More

timely service not sure about the price, not enough to compare with other options, not much else to add but the service it self was excellent, done not sure about the price, not enough to compare with other options, not much else to add but the service it self was excellent, done More

Service at DTLA Mercedes I purchased my car at DTLA Mercedes and have continued to have it serviced there. I had my previous Mercedes serviced there as well, and Jerry Dilan I purchased my car at DTLA Mercedes and have continued to have it serviced there. I had my previous Mercedes serviced there as well, and Jerry Dilanchiyan always does a great job in taking care of my service needs. More

Great service advisor Jerry Dilanchiyan Jerry went over and above with his customer service. References dirty told me approximately how much it would cost how long it would take and what Jerry went over and above with his customer service. References dirty told me approximately how much it would cost how long it would take and what was included in the service. It all turned out just like he said. He’s the best! More

Terrific experience! I love this place and the people that work here! Super amazing, especially Eveylyn Luna and the guys who were so super quick and efficient! I love this place and the people that work here! Super amazing, especially Eveylyn Luna and the guys who were so super quick and efficient! More

Back Again! My service rep, Frank Phillips, knows my car as well as I do. His recommendations are sensible and accurate. He is friendly, knowledgable and most i My service rep, Frank Phillips, knows my car as well as I do. His recommendations are sensible and accurate. He is friendly, knowledgable and most important, trust worthy. The facility is always clean and well maintained and the Service and Management employees are show respect to their customers. That is why I keep coming back. More

Thorough Respectful Budget Conscious Service Really awesome service from Tino. He made me feel valued and ensured that issues on my car were resolved. He made sure that all the parts that were Really awesome service from Tino. He made me feel valued and ensured that issues on my car were resolved. He made sure that all the parts that were covered under warranty were paid by the warranty, not by me. This is something my previous dealer didn't do and I actually overpaid for service. I will be back again Downtown LA Motors! More