Mercedes-Benz of Los Angeles

Very pleasant experience! I want to thank the Management and Especially Michael Masoued for taking the time to explain and made sure I was comfortable with every aspect of the I want to thank the Management and Especially Michael Masoued for taking the time to explain and made sure I was comfortable with every aspect of the sale. Even when I got upset with the finance guy for trying to sell me the extended warranty, the manger came thru with a little help to close the deal. All in all, the people there, including the dealership were top notch. Would definitely do business with them again More

Service at its Best As a 14 year customer, I’ve never experienced a negative issue! My Advisor Frank Phillips always provides exemplary service along with sound advisem As a 14 year customer, I’ve never experienced a negative issue! My Advisor Frank Phillips always provides exemplary service along with sound advisements re. Vehicle reports. PS. DTLA offers great discount coupons too! More

Great dealer Jaz Li was great. This is the 4th Mercedes we’ve had , he’s always made the experience phenomenal. He’s a great sales man, knows his cars , very happy Jaz Li was great. This is the 4th Mercedes we’ve had , he’s always made the experience phenomenal. He’s a great sales man, knows his cars , very happy every time. Would recommend everyone I know to visit Downtown LA Mercedes for a great vehicle and experience. It is by far the best! More

scheduled service Another scheduled service appointment for maintenance with Juan Kim. He was awesome as usual and provided another very easy and professional visit. I Another scheduled service appointment for maintenance with Juan Kim. He was awesome as usual and provided another very easy and professional visit. I really appreciate him and his service. Always excellent and honest More

New Lease Edward and Jaz are THE GREATEST ASSETS for DTLA. Their communication and listening skills are unmatched. And they went the extra mile to assist me in Edward and Jaz are THE GREATEST ASSETS for DTLA. Their communication and listening skills are unmatched. And they went the extra mile to assist me in getting a new car. More

Jerry and Tony are the best! Always great service. Very easy to schedule service and alway sensitive to my schedule. Very friendly. I can’t say enough nice things about Tony M, Always great service. Very easy to schedule service and alway sensitive to my schedule. Very friendly. I can’t say enough nice things about Tony M, Jerry, and the Team. More

Long Time Very Satisfied Customer I appreciate the great service, as always. Frank Phillips is a real asset to your team. I would highly recommend this dealership to all. Thanks I appreciate the great service, as always. Frank Phillips is a real asset to your team. I would highly recommend this dealership to all. Thanks More

Great customer service My vehicle buying experience was a pleasure. Omar went above and beyond to ensure that I was able to get the right car for my needs. He even travele My vehicle buying experience was a pleasure. Omar went above and beyond to ensure that I was able to get the right car for my needs. He even traveled to Anaheim, on a moment's notice, to pick up my vehicle late in the evening. I've never seen such dedication to high level customer service. Thank you to the whole team. I love my CLS More

Service The best way to put is to say that I trust Charles Erik Dorsey. Prompt straight forward answers. BTW, I like the from and to the dealer transportatio The best way to put is to say that I trust Charles Erik Dorsey. Prompt straight forward answers. BTW, I like the from and to the dealer transportation arrangement with Lyft. Easier than waiting around for a dealer driver. More

Great to work with Arto Arto was great!! He was helpful, conscientious, polite and an all around joy to work with. The lady who set up the car Bluetooth, and gave me a genera Arto was great!! He was helpful, conscientious, polite and an all around joy to work with. The lady who set up the car Bluetooth, and gave me a general & fast overview was acceptable More