Mercedes-Benz of Los Angeles

Sergio is hands down THE best agent! Shout out to Sergio! He made my entire purchase process painless and flawless! Not only was he friendly and knowledgeable, he was not pushy and above Shout out to Sergio! He made my entire purchase process painless and flawless! Not only was he friendly and knowledgeable, he was not pushy and above all he went above and beyond to ensure that I got the exact car I wanted! Thank you Sergio! More

Fantastic experience. Had a fantastic experience. Definitely recommend! They provided comfortable setting, friendly staff and prompt service. Was kept up to date with al Had a fantastic experience. Definitely recommend! They provided comfortable setting, friendly staff and prompt service. Was kept up to date with all work that was being done on my vehicle. More

Excellent Service! I took my car in for Service B on August 28, 2019. I received excellent service from my Service Advisor Erik Dorsey and the Service Manager, Ricc Cot I took my car in for Service B on August 28, 2019. I received excellent service from my Service Advisor Erik Dorsey and the Service Manager, Ricc Cotwright. Mr. Dorsey was friendly, polite and very knowledgeable. I spoke with the Service Manager after it had been discovered that there was some shop damage to my right rear tire during the test drive. Mr. Cotwright was the best! He was very professional, attentive and apologized for the incident. I really appreciate the excellent service I received! Beaulah L. Temple More

Excellent service I had to tow my vehicle for tire maintenance. I received a phone call when my vehicle arrived at the dealership and a phone call the next morning fro I had to tow my vehicle for tire maintenance. I received a phone call when my vehicle arrived at the dealership and a phone call the next morning from my service advisor. My vehicle was thoroughly accessed and fixed quickly. More

Excellent facility and great service We dealt with a salesperson, Chris Chung. He was very knowledgeable and understanding of our needs. He did not pressure us into anything but diligen We dealt with a salesperson, Chris Chung. He was very knowledgeable and understanding of our needs. He did not pressure us into anything but diligent in working with us and culminated in a transaction that benefitted mutually. More

Customer service From the time I call to set appointment to actually taking my car down for the service everyone was so friendly very nice made me feel welcome my need From the time I call to set appointment to actually taking my car down for the service everyone was so friendly very nice made me feel welcome my needs were met for the most part they did as much as I can do for me I totally appreciate it More

Problem not fixed so could not have been checked The staff is very nice but the main reason I brought the car in wasn’t fixed. I forgot to check before leaving. It was a problem with the USBs. A cord The staff is very nice but the main reason I brought the car in wasn’t fixed. I forgot to check before leaving. It was a problem with the USBs. A cord won’t even properly lock into it and it won’r charge devices so the problem was likely beyond needing fuses (which is what the dealership recommended). So they couldn’t have checked their work because after it was supposed to be fixed, those USB outlets still wouldn’t “lock in” my charger... like something is loose. No one has called me to discuss to date. More

Great service especially the sales.. Marcos Lopez ! A very pleasant experience especially the sales department... Marcos Lopez was very pleasant, friendly & knows what we need! He was prompt in answerin A very pleasant experience especially the sales department... Marcos Lopez was very pleasant, friendly & knows what we need! He was prompt in answering all questions! Definitely will recommend to friends to MB DLA 100% More

Customer-orented organization I have patronized several Mercedes Benz dealerships and would rate this one as superior in terms of service. It’s people are friendly, competent, expe I have patronized several Mercedes Benz dealerships and would rate this one as superior in terms of service. It’s people are friendly, competent, experienced and focused on giving customer the feeling that their satisfaction is paramount. Erick Dorsey is my usual service advisor and he is cordial, thorough, knowledgeable, efficient and strives to ensure one knows why a service is recommended. More

Great customer service! Great service! Very professional. Service Advisor Charles Eric Dorsey is great. He keeps me informed on the status of my car. He is knowledgeable and Great service! Very professional. Service Advisor Charles Eric Dorsey is great. He keeps me informed on the status of my car. He is knowledgeable and I trust the recommendations that he makes . More