Mercedes-Benz of Los Angeles

Best customer service Service Advisor, Tino provided the best customer service, friendliness and good quality work. However, it took a while to get my vehicle, while I was Service Advisor, Tino provided the best customer service, friendliness and good quality work. However, it took a while to get my vehicle, while I was waiting for at half an hour More

Charles Erik Dorsey Erik Dorsey continues to maintain the highest level of professionalism. My car was ready as stated and he made sure my rental auto was ready when I ar Erik Dorsey continues to maintain the highest level of professionalism. My car was ready as stated and he made sure my rental auto was ready when I arrived. He is the reason that I continue to return because I can get my car maintained at less expensive establishments. More

Great express service on unexpected issue The express service advisor Sharleen was great helping me get my flat tire replaced and to provide timely updates via text messages. That allowed me t The express service advisor Sharleen was great helping me get my flat tire replaced and to provide timely updates via text messages. That allowed me to optimize my schedule for the day and overcome the unexpected inconvenience. More

Excellent Service Tino is the best. Always makes any service on my MB easy. I've been to other MB dealerships but DTLA MB has a loyal fan. Thank you Tino is the best. Always makes any service on my MB easy. I've been to other MB dealerships but DTLA MB has a loyal fan. Thank you More

Thank you Jerry you did it again! Another flawless visit to downtown LA motors. I had a flat tire they replaced it and I got a good cup of coffee to boots Another flawless visit to downtown LA motors. I had a flat tire they replaced it and I got a good cup of coffee to boots More

Excellent I have leased and purchased vehicles from this dealership in the past and have been extremely satisfied with the service. Would definitely recommend t I have leased and purchased vehicles from this dealership in the past and have been extremely satisfied with the service. Would definitely recommend this dealership. More

They made buying a car a great experience. We were told at two other dealerships that the car with the options that we wanted wasn’t available and we either took what they had or wait 4 months We were told at two other dealerships that the car with the options that we wanted wasn’t available and we either took what they had or wait 4 months for a special order. I did a search on Truecar and 5 minutes later Raymond called me and asked what I wanted. A couple of hours later he had three cars with what we were looking for that he had found at other dealers around the west coast. He made a deal for the one we wanted and two days later we drove off with with a car with even better options and for a much better price than either of the other dealers. Raymond is great! There was no haggling. He worked out a fantastic deal for us. He has a great attitude and personality and we really enjoyed working with him and really appreciate him going the extra mile for us. Downtown LA MB is a beautiful showroom and everyone we worked with were fantastic. And we get free car washes whenever we want. Thanks guys. You made buying a car actually fun. More

Quick and fair We were looking for a well optioned CPO C class coming off lease. Our salesman Ayman dealt with us fairly and he was more knowledgeable about the car We were looking for a well optioned CPO C class coming off lease. Our salesman Ayman dealt with us fairly and he was more knowledgeable about the car than other salesmen at other dealerships. We also got the deal done quickly with no drama. I would definitely buy a car from Downtown LA Motors again. More

Service Frank Phillips is the best service advisor in the business. He takes care of business. He is courteous, knowledgeable, and available. While the cost o Frank Phillips is the best service advisor in the business. He takes care of business. He is courteous, knowledgeable, and available. While the cost of service at MBZ DTLA is not cheap, the service Frank provides, and the certainty that the work performed is necessary and done correctly, makes the experience well worth the price. More

I was buying more than a car I was buying an experience! The experience was so wonderful I am looking forward to buying another car. I never felt like I was being sold to, instead everyone listen to what I The experience was so wonderful I am looking forward to buying another car. I never felt like I was being sold to, instead everyone listen to what I wanted and found the best car for my needs. More