Mercedes-Benz of Manchester

They were very helpful with my questions and walked me through the process. They explained the test results thoroughly and provided some recommendations. through the process. They explained the test results thoroughly and provided some recommendations. More

Service Department very slow getting back to make an appointment. One instance I called 4 times with no calls back until I called the salesman and received a callback with in a few minutes. Second ins appointment. One instance I called 4 times with no calls back until I called the salesman and received a callback with in a few minutes. Second instance, took two call and was told I would receive a call back with in a few minutes but thsecond call came after 48.hours and another call. Third instance. Received my car back for warranty repair but, one problem still not fixed. Emailed the service advisor two days ago and still no call back. Sent a suggestion to the sales man about my experiences with the service department so he could report it to the dealer manager, but have heard nothing back. Have purchased 7,S-Class cars in the past 18 years and have never had problems getting in to get service until the past month. More

First time and my experience was fantastic Micheal smith was great and went through everything with me. You guys are great. Shawn was great and went through everything with me. You guys are great. Shawn More

Mike the service manager was fantastic! The mechanic took very good care of my car! very good care of my car! More

Always a good experience. I would highly recommend this dealership if I always had good experiences dealership if I always had good experiences More

Absolutely awful service all around, after nothing but electrical and motor issues after buying a brand new car all I wanted to do was trade it in. After getting an awful offer for the trade from the GM I electrical and motor issues after buying a brand new car all I wanted to do was trade it in. After getting an awful offer for the trade from the GM I went else were and went back to get my extended warranty refunded and was treated awful. I will be posting a review everywhere and contacting Mercedes corporate about how awful there service is. More

Mercedes just lost me as a customer just because of this dealership's service department. I'm in the market to buy 2 x 6k GWR SUVs by the end of this financial year but will have to skip Mercedes a dealership's service department. I'm in the market to buy 2 x 6k GWR SUVs by the end of this financial year but will have to skip Mercedes altogether because of this dealership. STAY AWAY from this Dealership. More

Very terrible customer service. I bought a Mercedes and would expect to be treated as someone buying at least something a bit more than the ordinary. The experience still remain the worst ever. The sale pe would expect to be treated as someone buying at least something a bit more than the ordinary. The experience still remain the worst ever. The sale person practically lied everything we spike and was in an hurry to end the conversation each time I call back to ask questions. The Manager would appear like he's trying to help but it's all BS! I won't advice my enemy to go purchase from here expect you are ready for the worst experience ever! More

Worse buying experience ever. Purchased service contract for over 3000 dollars. I cancelled contract very next day. I am still trying to get my refund. Purchase was made in August for over 3000 dollars. I cancelled contract very next day. I am still trying to get my refund. Purchase was made in August More

We called for a appointment and had it for our time.They did every thing we asked plus gave us additional information . Great place !! Mk did every thing we asked plus gave us additional information . Great place !! Mk More